Laya C B

· Accomplished Banking Professional with 9+ years of experience and a proven track record of success in diverse industries, seeking a challenging role in a reputable organization to drive growth and contribute to its overall success

· Leveraging expertise in Banking and Financial Services, Sales and Revenue Generation, Operations Management, Client management, FX Analyst, Operations Support Executive, Quality Assurance and Compliance, Team Leadership, Mentorship, Problem Solving, and Root Cause Analysis

· Strong foundation in banking, sales, and operations with exceptional attention to detail, an unwavering commitment to customer satisfaction, and a passion for exceeding ambitious targets

· Demonstrated expertise in handling client queries, reducing escalations, and conducting root cause analysis to resolve issues efficiently

· Adept at spearheading teams, ensuring compliance with procedures and quality requirements, while fostering open and professional relationships with clients to achieve prompt resolutions

· Committed to optimizing client experience through timely solutions and effective troubleshooting, and promoting high standards by setting a personal example for team members

• Promoted as Team Leader in Standard Chartered Bank.
• Received recognition from traders and country for very active performance with process and handling work.
• Got selected for next Level within a year in Vodafone Services Ltd
• Awarded for the enchanting performer in ICICI Bank Ltd
• Topped University Rank both in PGDM and in Graduation
• Published an article on "Drip Marketing" in Cyber Times International Journal, IIT Delhi
• Topped university 2nd rank in graduation.