Open To Work
Lee Ann Smith
Madison
Summary
Dynamic professional with extensive experience at The Kroger Company, excelling in inventory control and customer relationship management. Proven track record of achieving significant sales growth and maintaining low shrink rates. Proficient in Salesforce and Oracle, leveraging data analysis to drive operational success while fostering lasting customer connections.
Overview
24
24
years of professional experience
Work History
ServAll Product Consultant
Vehicle Service Group
Madison
06.2023 - Current
- Leveraged Salesforce, Oracle, Sharepoint, and Microsoft applications to streamline project management processes.
- Built long-lasting customer relationships through active listening and strong interpersonal skills.
- Delivered customer service to national accounts by addressing inquiries and resolving complaints effectively.
Store Manager
The Kroger Company
Madison
01.2016 - 05.2023
- Realized sales growth of 15 percent from 2019 to 2021.
- Secured highest percentage increase in identical sales district-wide year-to-date in 2018.
- Increased EBITDA by one percent from 2020 to 2021 through targeted cost management.
- Achieved best shrink results for district in 2017 and 2019.
- Maintained loss rate below two percent for three years at Lagrange location, contributing to overall profitability.
- Delivered best overtime performance in district during 2016 and 2017.
- Oversaw inventory control and merchandising strategies, improving product presentation and customer engagement.
- Ensured compliance with health and safety regulations across all departments.
Assistant Store Manager
The Kroger Company
Cincinnati
06.2002 - 12.2015
- Consistently increased sales by 10% compared to previous year.
- Generated $70,000 in physical inventory gains for the fiscal year, contributing to overall store profitability.
- Maintained shrink percentage below 2% each quarter across the entire store.
- Achieved second place in shrink results during period 4 in division while maintaining top position in district from periods 4-9.
- Ranked as the store with lowest overtime percentage in district for the year.
- Improved food safety score by over 50 points to 48, ensuring no critical violations.
- Received evaluation rating of exceeds expectations annually since 2011.
Education
Master's Cetificate - Lean Six Sigma Black Belt
Villanova University
03-2011
Bachelor of Science - Political Science
Northern Kentucky University
Highland Heights, KY01-1999
Skills
- Salesforce management
- Project management
- Customer relationship management
- Data analysis
- Supply chain management
- Microsoft Office
Timeline
ServAll Product Consultant
Vehicle Service Group
06.2023 - Current
Store Manager
The Kroger Company
01.2016 - 05.2023
Assistant Store Manager
The Kroger Company
06.2002 - 12.2015
Master's Cetificate - Lean Six Sigma Black Belt
Villanova University
Bachelor of Science - Political Science
Northern Kentucky University