Summary
Overview
Work History
Education
Skills
Certification
Micro-Certifications
Languages
Timeline
Generic
Leela Bhupathi

Leela Bhupathi

Hyderabad

Summary

ServiceNow certified developer with 5 years of experience in development and configuration. Expertise in implementing ITIL processes including Incident, Change, Problem, and Knowledge Management, as well as Service Catalog solutions tailored to business needs. Proficient in analyzing functional specifications and translating user requirements into effective solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IKANO BANK

Capgemini
06.2024 - Current
  • Customized and implemented major ServiceNow modules aligned with ITIL framework.
  • Gathered comprehensive client requirements to drive effective development.
  • Developed and customized Incident, Change, Service Catalog, Service Portal, Service Requests, and Notifications.

BHSF

Capgemini
02.2023 - 06.2024
  • Delivered custom ServiceNow applications and ITIL processes for Baptist Health South Florida.
  • Executed root cause analysis to resolve inefficiencies in incident management.
  • Maintained performance of ServiceNow tools, emphasizing incident management enhancements.
    Created customized modules and record producers tailored to client specifications.
  • Managed enhancements and defect resolutions while meeting UAT deadlines and service level agreements.
  • Conducted timely testing of enhancements, addressing tickets to reduce client escalations.

LVMH(Moet Hennessy Louis Vuitton)

Capgemini
10.2021 - 01.2023
  • Worked on customizations related to Incident, Problem, Change and Knowledge Management, Schedules, SLA, OLA, Service Catalog, Service Requests, Record Producers, Inbound Email Actions, Notifications, CMDB and Foundation data includes groups, users, locations and departments.
  • Designed Service portals based on customer requirements.

R2S Migration Programme

Capgemini
02.2021 - 10.2021
  • Worked on Foundation data, Template relations configurations.
  • Worked on Incident, Change management, Data validation and delta validation for few accounts.
  • Worked on promoting code from one instance to another and troubleshoot and resolve issues from update sets.

Barts Health NHS Trust

Capgemini
01.2021 - 02.2021
  • Worked on SLA, Notifications, Foundation data.
  • Made customizations in Incident, Problem, Change and Knowledge Management, Service Portal and Service Catalog.

Follett

Capgemini
10.2020 - 01.2021
  • Prepared test cases and user stories.
  • Tested customizations made in Incident, Change, Problem and Knowledge Management.

Education

B.Tech - Computer Science and Engineering

Jawaharlal Nehru Technological University
05-2019

Skills

  • ServiceNow ITSM (Incident, problem, change, knowledge) management
  • Service catalog management
  • ServiceNow customization
  • Incident and change management
  • Service level agreement (SLA) management
  • Flow designer and approvals
  • Client scripts, UI policies, and UI actions
  • HR service delivery (HRSD)

Certification

ServiceNow Certified Implementation Specialist – IT Service Management (CIS _ ITSM)

Micro-Certifications

  • Agile Development and Test Management 2.0
  • Automated Test Framework
  • Predictive Intelligence
  • Flow Designer
  • Service Portal

Languages

Telugu
First Language
English
Proficient (C2)
C2

Timeline

IKANO BANK

Capgemini
06.2024 - Current

BHSF

Capgemini
02.2023 - 06.2024

LVMH(Moet Hennessy Louis Vuitton)

Capgemini
10.2021 - 01.2023

R2S Migration Programme

Capgemini
02.2021 - 10.2021

Barts Health NHS Trust

Capgemini
01.2021 - 02.2021

Follett

Capgemini
10.2020 - 01.2021

B.Tech - Computer Science and Engineering

Jawaharlal Nehru Technological University

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Leela Bhupathi