Leena Chandrakant Khambal
Nallasopara
Summary
A highly motivated Operations Executive with number of experience in problem solving, process development, and strategic implementation. Committed to drive success through efficient and effective operation management. Successful at stepping into diverse position breaking barriers, defy stereotypes, and strive for excellence and making positive contribution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Executive
Grayquest Finance Pvt Limited
Mahalaxmi
11.2022 - Current
- Verification of Customers documents through the online portal
- Overviewing the team of 15 members and developing their knowledge towards the required process training
- Co-ordination with the different departments and teams for the various process
- Implementing the new ideas and strategies to smoothen the process
- Preparing various reports on hourly basis for updating to the management
- Implementation of Various SOP for the required process of the customer
- Assigning the Escalations and tasks to the members on daily basis
- Analyzing the Customers data and having a track on weekly basis
- Reviewing a certain existing process identifying inefficiencies and suggesting improvements to optimize the company’s process
- Communicating with executives and management on daily basis to smoothen and improve the performance of interns
- Setting up tasks for interns to ensure the process is completed in a time limit to follow time management process
Customer Relationship Executive
Mahindra First Choice
Mira Road
02.2022 - 11.2022
- Handling Inbound and Outbound calls
- Handling customer queries and providing them the detailed information about a certain product
- Follow up with the customers regularly to close a deal
- Maintaining the Data and information about the Customer's interest related to a product
- Drafting emails and forwarding them to the customers as per the discussion
- Coordination with the Dealers on Pan- India basis related to their products
- Updating MIS daily of Customers and dealers
Import Export Executive
E-Mech Enterprises(India) LLP
Andheri
04.2021 - 02.2022
- Preparation and Finalization of Cost Sheet
- Preparation of E- Sanchit Documents (Annexure, FEMA Declaration etc)
- Preparation of Shipment Labels
- Preparation of Pre-Shipment Docs to Cargo/CHA/(Invoices, Pkg List, Annexures, COA’s)
- Preparation of E- way Bills
- Preparation and Tracking of Documents (Commercial invoice, Tax Invoice, COA’s)
Backend Executive
Nine Square Solutions Pvt Ltd.
Andheri
05.2020 - 11.2020
- Verification of D-mat account opening through CDSL
- Updating the MIS for Payment received through various modes and portals
- Maintaining an MIS of Data on daily basis
- Co-ordination and follow up with the HO for the unverified documents
Verification Executive
Cambist Consultants.
Borivali
05.2018 - 06.2019
- Verification of Customer’s Documents (KYC)
- Verification status of Sim Card Activation forms
- Tracking postpaid and prepaid connections and sorting them accordingly
Education
Advance Diploma - Digital Marketing
Operating Media
AndheriB.COM -
Bhavan’s College
H. S. C. -
Bhavan’s College
S. S. C. -
St.Anthony’s High School
Skills
- MS-Excel
- MS-Word
- MS-PowerPoint
- Canva
- Management
- Task Prioritization
- Computer Skills
- Time Management
- Analytical and Critical Thinking
- Calm Under Pressure
- Attention to Detail
- Multitasking Abilities
- Communication
Personal Information
- Date of Birth: 04/24/99
- Gender: Female
- Marital Status: Single
Languages
- English
- Marathi
- Hindi
Hobbies
- Photography
- Cooking
- Creating craftworks
Certification
- Advance Diploma in Digital Marketing
Languages
English
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Operations Executive
Grayquest Finance Pvt Limited
11.2022 - Current
Customer Relationship Executive
Mahindra First Choice
02.2022 - 11.2022
Import Export Executive
E-Mech Enterprises(India) LLP
04.2021 - 02.2022
Backend Executive
Nine Square Solutions Pvt Ltd.
05.2020 - 11.2020
Verification Executive
Cambist Consultants.
05.2018 - 06.2019
- Advance Diploma in Digital Marketing
Advance Diploma - Digital Marketing
Operating Media
B.COM -
Bhavan’s College
H. S. C. -
Bhavan’s College
S. S. C. -
St.Anthony’s High School
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