LEENA DARYANANI
Mumbai
Summary
Hospitality professional with over 6 years of experience in administrative and office support roles. Expertise in managing front office operations, scheduling, and coordination, ensuring high-quality service delivery. Successfully supported operations across 6 outlets, addressing guest inquiries and complaints while contributing to new outlet openings and operational setups. Analyzed guest feedback and service performance, training teams and providing insights to enhance service quality and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Relations Manager
Ramee Hospitality Pvt. Limited
06.2024 - Current
- Managed daily front office operations and supervised a 4-member team.
- Implemented opening and closing report processes for smooth daily operations.
Guest Relations Manager
Peninsula Group of Hospitality
12.2023 - 06.2024
- Supervised and trained a 7-member team of two outlets (Annual Revenue of around Rs 1.2Crore), driving service quality and operational improvements.
- Handled reservations, schedules, and guest records using ReserveGo, Dyne, InRestro, and related systems.
- Prepared monthly outlet MIS and revenue reports for management review and tracking.
- Led end-to-end guest handling, including reservations, grievance resolution, and VIP protocols.
- Managed front office operations, ensuring smooth visitor handling and daily coordination.
Guest Relations Manager
Prasuk Jain Hospitality
01.2023 - 12.2023
- Oversaw daily operations of front office, leading a four-member team for optimal performance.
- Established opening and closing report procedures to facilitate seamless daily activities.
- Directed front office functions, improving service efficiency and team coordination.
Club Ambassador
St. Regis
01.2022 - 12.2022
- Managed guest interactions and calls, ensuring smooth communication and a professional front desk.
- Handled daily administrative tasks, including records, scheduling, and team support.
- Trained across JW Marriott group of hotels, and Westin properties, and assigned to St. Regis Mumbai under Marriott International.
Front Desk Coordinator
Fourth Seat Ventures Hospitality
12.2020 - 12.2021
- Oversaw guest interactions and calls, maintaining smooth communication and a professional front desk.
- Executed daily administrative tasks, including record-keeping, scheduling, and team coordination.
Front Desk Supervisor
ALPHA PREMIUM FITNESS CENTER
11.2019 - 12.2020
Education
Higher Secondary -
Jai Hind (Jr.)
06.2017
Senior Secondary -
Sindhu Ratna S.V.C Mahatmaji English School
06.2015
Bachelors of Commerce -
University of Mumbai
01.2022
Diploma Degree -
Frankfinn Institute of Air Hostess, Hospitality, and Travel Management
01.2020
Skills
- Professional Communication
- Problem-Solving
- Time Management
- Team Coordination
- Stakeholder Management
- Reporting & MIS Preparation
- Software & Systems Proficiency
- Hands-on Training & Team Development
Certification
- Reservation and Ticketing - Amadeus
- Front Office Associate (QP No. THC/Q0102, NSQF Level 4)
- Online Student Development Program
- Customer Interaction Program
- Diploma in Aviation, Hospitality and Travel Management
Languages
English
Hindi
Interests
Dancing Choreography Swimming Music
Timeline
Guest Relations Manager
Ramee Hospitality Pvt. Limited
06.2024 - Current
Guest Relations Manager
Peninsula Group of Hospitality
12.2023 - 06.2024
Guest Relations Manager
Prasuk Jain Hospitality
01.2023 - 12.2023
Club Ambassador
St. Regis
01.2022 - 12.2022
Front Desk Coordinator
Fourth Seat Ventures Hospitality
12.2020 - 12.2021
Front Desk Supervisor
ALPHA PREMIUM FITNESS CENTER
11.2019 - 12.2020
Higher Secondary -
Jai Hind (Jr.)
Senior Secondary -
Sindhu Ratna S.V.C Mahatmaji English School
Bachelors of Commerce -
University of Mumbai
Diploma Degree -
Frankfinn Institute of Air Hostess, Hospitality, and Travel Management