LEENA DAS
EMPLOYEE RELATIONS CONSULTANT - AVP
New Delhi
Summary
Experienced Employee Relations Professional with over 16 years of experience in diverse industries from banking to financial Services with a passion for ER/ HR Transformation, automation and digitalization. Excellent reputation for resolving complex ER investigations & confidential cases including POSH, received many accolades from senior stakeholders for customer centric robust & agile ER process improvement interventions. Led and delivered multiple ER focused projects in digitalization space to reduce manhours and manual intervention and thereby cost saving for the organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
ER Advisor| Assistant VP
Barclays Global Service Centre Pvt. Ltd
03.2019 - Current
- Manage a caseload of DC&G (Disciplinary, Capability & Grievance) & Sickness cases pan India level for all the entities (managing approx 2500 plus cases, including complex and senior management escalations) and help the line managers with various aspects of employee relations approach to get it right first time and minimization of cases escalating from informal to formal stage
- Providing professional advisory services to line managers of all levels across all divisions on wide ranging business issues relating HR policies related to written warnings, Written Warning appeals, Informal Grievances, investigation of linked disciplinary cases and also for Gross Misconduct, Suspension decisions, Sexual Harassment allegations, Terminations etc.
- Conducting the investigations in response to high risk and complex cases like employee escalations, grievances, whistleblowing referral issues, complaints and preparing the investigations report basis the findings and evidences in collaboration with legal and other stakeholders basis which an effective resolution is provided.
- Drive Manager Enablement with respect to various aspects of employee relations, Coach, counsel, and educate Managers for all the aspect of DC&G case management
- Facilitate & Manage various ER process like Corrective action plans, Reduction in force, etc
- By coaching & partnering with managers, leaders, etc
- Interpreting and analyzing data on Case Management and other sources to provide strategic direction on insights the business leaders and stakeholders
- Led and own ER Projects (eg: PD Grievance, Repeat IN Termination, LT/ ST Sickness cases, Grievance& Capability Handbooks for LMs, ER Communiques, Pivot (Workday, Service Now) etc.) to enable process improvements/ enhancements within the function and make the service and ways of working more agile and lean
- Led a Project on Building High Performance Culture with various focus areas such as “LM's to focus on robust objective setting, ensuring the objectives are SMART”, “Continuous, timely and regular documented feedback sessions throughout the year that helps in minimizing Yearend (YE) PD Grievance”, “Key focus on current underperformers ensuring they have SMART objectives and right messaging with them through feedback documentation and PIPs”, “Follow a top down approach on holding & documenting regular feedback sessions – this helped in building a culture of continuous feedback within the teams”, “focusing on various coaching & guidance documents to make the LMs capable of managing performance issues.”, “As part of the performance working group an initiative was taken to help LMs to provide them guidance on writing performance reviews for colleagues who is to be rated IN, curated guidance note was sent out to LMs to help them on write ups on Perf. Reviews.”
- Maintaining ER stakeholder relationships with the broader ER Team, business, other Centres of Excellences and HRBPs to collaborate and put in corrective action plan by coaching & partnering with managers, leaders for various ER processes to be implemented for eg: post Employee pulse surveys etc
- Increasing floor presence of employee relations spoc in various Business units to run ER workshops for coaching the line managers capability building.
- Managing and leading internal and external audits successfully, putting together corrective action plans for any audit observations, if applicable.
- Driving multiple ER projects and prioritizing ER case activities at the same time with fast paced outcomes.
- Support Business with implementation of ER focused interventions (Eg: immediate resignation/ attrition legal process) related projects and leading as required.
- Liaisoning with global stakeholders to drive global ER projects, policy formulation and implementation, change management to ER tool, launch of projects, comms. strategies, global ER townhalls, submission of ER whitepaper to ERLTs etc.
Sr. Advisor| Manager
RBS Business Services India Pvt. Ltd
04.2018 - 02.2019
- Providing professional advisory services to line managers of all levels across all divisions in India on wide ranging business issues relating HR policies related to written warnings, Written Warning appeals, Informal Grievances, investigation of linked disciplinary cases and also for Gross Misconduct, Suspension decisions, Sexual Harassment allegations
- Identify and undertake internal/external projects to support end to end- 2 process improvements in a year
- Undertake initiatives to build brand image for Policy & Advice, by looking at continuous improvement- Drafting letter, emails and other operational support to the LM, Ongoing coaching provided to LM, Policy coaching to LM
- Conduct Trainings for Stakeholders: New LM Trainings, Capability Building, Any other trainings as required
- Organizing the employee townhalls and employee connect sessions for creating the awareness of policies
- Formulation of IC Panel member from all Businesses, implementing the IC Panel list on HR Portal, Intranet and on Notice boards across locations of all entities
- Handling end to end Annual POSH compliance submission, Quarterly POSH Compliance submission to be placed to the Board of Directors
- Running employee engagement activities on FB@Work page and creating awareness for various case scenarios
- Preparing Annual performance analysis for all BUs to showcase the low rated performers, basis the analysis recommendations to BUs for further course of actions for low performers
- Presenting the Half yearly and Annual BU Packs for all the BUs to showcase the top 3 trending cases, inferences, demographic case inferences, Red flag cases, Conduct rule breach case analysis, EtP cases, Attrition analysis, Comparison of reported cases from last year to current year to address the issues appropriately, Highlights & WayForward for the P&A function
Associate Manager - Employee HR Services
HCL Technologies Limited
03.2016 - 04.2018
- Partnering with business leaders for employee related initiatives, HR related issues, Ensuring excellence in service delivery, for HR processes i.e Performance appraisal, Annual rewards and recognition etc
- Managing Service level agreements / Working harmoniously with all the stake holders and come up with various HR initiatives
- Managed end to end HR deliverables for 3 Locations of UK & Ireland for largest vertical with a Head-Count of 2200+ for 8 international clients
- Providing Human Resources related guidance to management as needed, including informational articles, brochures, and policies
- Running reports from SAP HR and preparing analysis for HRMIS, Headcount and provision report
- Preparing employee communication presentation for events, employee engagement activities, training etc
- Manages employee FAQ's, Policies document, Act as SPOC - employee helpdesk for query resolution related to policies, payroll, employee benefits, HR systems, company practices, policies and procedures
- Communicate benefits program to new employees and direct them to the appropriate channel to address inquiries
- Overseeing disciplinary action and maintenance of harmonious employee relations
- Employee advocacy and grievance handling / conduct investigations of employee relations issues and apprise Senior Management, Vendor administration and support, facilitating team building activities and events
- Maintaining employee data, assisting in payroll administration, full & final settlement, collating payroll inputs & sharing the regulatory details with payroll vendor on a monthly basis
- Regular communication and apprising employees of policies & procedures / Helping the employees understand the organizational policies and procedures by making them go through various HR presentations
- Work collaboratively across the Employee HR Services team globally to implement organization policies, timely updating and implementation of policies.
Assistant Manager - HR
First Serv Solutions Pvt. Ltd.
03.2013 - 01.2016
- Single point of contact HR Business Partnering with the Business for all HR needs, Planning, developing, implementing and evaluating human resources policies and programs
- Managed entire HR gamut for headcount of 300+ with a team size of 2 BHR's for entire shared service center based out of Gurgaon
- Responsible for dealing with and resolving complex Employee Matters through deployment of robust case management / investigation framework
- Providing Human Resources related guidance to management as needed, including informational articles, brochures, and policies
- Handling employee queries and grievances and looking after the disciplinary action and maintenance of harmonious employee relations
- Manage end to end HR deliverables for entire center at a capacity of Site HR Head starting from Talent Acquisition to Exit
- Drafting and implementing the HR policies basis a sign off from the management
- Managing employee FAQ's and be an employee helpdesk for query resolution in different formats including payroll related queries/ communication including meetings, email, telephone, one on one meeting, meeting with Manager etc
- Conducting Induction Facilitation Process, Facilitating and coordinating Inductions for new hires
- From time to time educating the employees about the HR policies & procedures
- Managing the complete Performance Management both Quarterly and Annual appraisal process.
- Formulating and managing R&R programs to boost employee performance and motivate employees.
Lead Human Resources
AI Planners Pvt. Ltd.
05.2011 - 02.2013
- Partnering with business leaders to assure productive business operations to intensify the overall brand and managed entire gamut of HR activities from hire to retire for headcount of 150 plus employees.
- Racking brains with skill teams to forecast business objectives and generating the workforce plan
- Encouraging initiatives, rewards & recognition to assure a salubrious work & personal life go in tandem, evaluating employee engagement program for the business comprising learning sessions & recreational activities
- Managing the objective setting, mid-year reviews & annual appraisal
- Execution of HR policies & systems and ensuring its adherence
- Preparing HRMIS, HC, leave, unpaid leave provision reports
- Preparing human resource budgets concerning new hires, training and related employee welfare activities.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Associate
Fidelity International Business Services Pvt. Ltd.
02.2010 - 04.2011
- Managing the HR operations (defined contributions and defined benefits) for UK based FIL employees
- Enrolling new joiners for various defined contributions and defined pension benefits, amendments in existing benefits plan, processing leavers etc..
- Worked varied hours to meet seasonal and business needs.
Associate
Hewitt Associates
09.2009 - 01.2010
- Taking Care of backend HR benefits operations for US based employees for a headcount of 500 plus
- Managing the Annual benefits enrollment for New joiners, leavers and existing employees.
Executive
IBM DAKSH Business Process Services Pvt. Ltd
03.2008 - 09.2009
- Managing the backend operations for US based customers.
Education
Bachelor - Arts
Delhi University (Jesus And Mary College)
New Delhi, India 06.2004 - 06.2007
MBA - Human Resource
Amity University
Noida, India 07.2009 - 06.2012
Master of Laws - LLM - International Business And Finance Law
Golden Gate University
San Francisco, California, United States 03.2023 - Current
Skills
Handling Sexual Harassment (POSH) cases
Accomplishments
● Launched Informal Grievance Management Handbook for LMs thereby reduction in Formal Grievances by 20%.
● Successful Business transitions of UK Client for 300+ Employees.
● Designed the HR handbook & Appraisal Process.
● Successfully managed Volvo transition project for all the GEOs for 1500 + Employees.
● Updated and implemented Disciplinary, Grievance, Capability policies for continued company compliance with industry approved legal guidelines.
● Recognised by management for embedding Mindset behaviours delivering outstanding employee engagement.
● Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of PD Grievance process.
● Investigated, identified Grievance cases discrepancies and streamlined it to follow a consistent approach and a reduction in formal Grievance cases by 20%.
● Led global ER project, created and developed DC&G Accreditation & Re-accreditation e-modules to focus on LM Capability enablement and therefore, saving 1 FTE manhours.
● Leading global ER project to bring global case management tool (Workday, ServiceNow) for LMs to log ER cases and service request for various ER matters.
● Led project to streamline the PD Grievance process, eliminated manual interventions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Timeline
Master of Laws - LLM - International Business And Finance Law
Golden Gate University
03.2023 - Current
ER Advisor| Assistant VP
Barclays Global Service Centre Pvt. Ltd
03.2019 - Current
Sr. Advisor| Manager
RBS Business Services India Pvt. Ltd
04.2018 - 02.2019
Associate Manager - Employee HR Services
HCL Technologies Limited
03.2016 - 04.2018
Assistant Manager - HR
First Serv Solutions Pvt. Ltd.
03.2013 - 01.2016
Lead Human Resources
AI Planners Pvt. Ltd.
05.2011 - 02.2013
Associate
Fidelity International Business Services Pvt. Ltd.
02.2010 - 04.2011
Associate
Hewitt Associates
09.2009 - 01.2010
MBA - Human Resource
Amity University
07.2009 - 06.2012
Executive
IBM DAKSH Business Process Services Pvt. Ltd
03.2008 - 09.2009
Bachelor - Arts
Delhi University (Jesus And Mary College)
06.2004 - 06.2007
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