LEENA JAYAN
KOCHI
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Experienced Senior Manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Chief Manager
STATE BANK OF INDIA
ERNAKULAM
07.1995 - Current
- Directed budgeting process, allocating resources and setting financial goals.
- Monitored quality assurance processes to ensure efficient delivery of services.
- Coordinated with other departments on projects related to the Chief Manager role.
- Implemented strategies to improve customer service, optimize workflow processes, and reduce costs.
- Cultivated relationships with external stakeholders to create mutually beneficial partnerships.
- Collaborated with executive management in setting long-term objectives and short-term goals.
- Analyzed data from various sources to develop insights into business performance trends.
- Regularly evaluated operations against industry best practices to identify areas for improvement or expansion opportunities.
- Developed effective methods for tracking performance metrics across teams.
- Conducted regular meetings with department heads to review progress towards established targets.
- Engaged in continuous learning activities such as attending conferences or workshops focused on leadership topics.
- Actively sought out feedback from colleagues regarding ideas for improving job functions or increasing job satisfaction levels.
- Organized and implemented strategies for currency hedging and risk management.
- Analyzed financial data from various sources such as Bloomberg, Reuters. to gain insight into current market conditions.
- Collaborated with other departments to ensure accurate settlement of trades.
- Performed post-trade analysis to assess profitability of executed trades.
- Participated in client meetings to discuss FX needs, strategies and solutions.
- Reviewed documentation associated with foreign exchange transactions for accuracy and completeness.
- Interacted with external stakeholders such as banks, brokers, auditors, as needed.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
- Monitored customer account activity to identify any potential risks or issues.
- Maintained accurate records of all customer interactions including notes on conversations and decisions made.
- Coordinated with legal teams when necessary to ensure compliance with applicable laws and regulations.
Education
MBA - FINANCE AND MARKETING
MAHATMA GANDHI UNIVERSITY
KERALA INDIA06-2007
Bachelor of Science - Botany
D B COLLEGE SASTHAMCOTTA
KERALA INDIA09-1995
CERTIFIED FINANCIAL PLANNER - Finance
FINANCIAL PLANNING STANDARD BOARD OF INDIA
INDIASkills
- Innovation management
- Human Resources
- Customer Relations
- Sales and Marketing
- Budget Oversight
- Compliance Management
- Strategic Planning
- Business performance management
- Operations Management
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- VEENA PLAYING
- SINGING
- COOKING
Accomplishments
- Received GEM from Deputy General Manager for Efficiently coordinating Marketing and Cross selling Activities in FY 2018-19.
- Received GEM from Deputy General Manager for Performing in PBBU advances, NRI deposits and cross selling in FY 2019-20.
- Received GEM from General Manager for Hard working in Assigned Roles in FY 2019-20.
- Received GEM from Deputy General Manager for being efficient and dependable officer in FY 2020-21.
- Received GEM from Deputy General Manager for being excellent branch head in FY 2021-22.
- Received GEM from Deputy General Manager for Excellent Marketing Skills in the FY 2022-23.
- Received GEM from General Manager for successfully carrying out bank's vision in FY 2023-24.
- Received GEM from Chief General Manager for the appreciable contribution to the organization in FY 2023-24.
- Received GEM from Deputy General Manager for the appreciable contribution to the organization in FY 2023-24.
Certification
- JAIIB
- CAIIB
- ANTI MONEY LAUNDERING AND KNOW YOUR CUSTOMER
- CERTIFICATE IN RETAIL BANKING
- CUSTOMER SERVICE AND BANKING CODES AND STANDARDS
- CERTIFICATE IN CREDIT CARD FOR BANKERS
- SME FINANCE FOR BANKERS
- CERTIFICATE IN INTERNATIONAL BANKING
- CERTIFICATE IN TRADE FINANCE
Timeline
Chief Manager
STATE BANK OF INDIA
07.1995 - Current
MBA - FINANCE AND MARKETING
MAHATMA GANDHI UNIVERSITY
Bachelor of Science - Botany
D B COLLEGE SASTHAMCOTTA
CERTIFIED FINANCIAL PLANNER - Finance
FINANCIAL PLANNING STANDARD BOARD OF INDIA
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