Roopesh Singh Gangwar
Kanpur
Summary
Results-driven professional with expertise in data analysis and a proven track record of enhancing operational efficiencies and customer satisfaction. Excelled at Infosys Technologies in roles spanning Quality Assurance, Business Analysis, and Programming. Extensive experience in the banking industry, providing valuable insights into operations and general banking while effectively managing teams to align with organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chief Manager
State Bank of India
Kanpur
05.2009 - Current
- Conveyed intricate technical ideas in an understandable way for non-technical stakeholders.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Maintained high customer service excellence standards to boost satisfaction and loyalty.
- Implemented quality control measures to uphold company standards.
- Enhanced customer service through strategic implementation.
Programmer Analyst
Infosys Technologies
Pune
07.2005 - 05.2009
- Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
- Tested, debugged and corrected errors in programs to ensure accuracy and completeness.
- Created automated scripts to streamline processes and reduce manual labor time.
Education
B Tech - Information Technology
UP Technical University
Agra06-2005
Skills
- Innovation management
- Business performance management
- Troubleshooting and problem resolution
- Data Analysis
- Multitasking
- Operations Management
- Risk Management
- Reporting management
Certification
- Certified American Health Inurance Advisor
- Diploma in advance wealth management
Timeline
Chief Manager
State Bank of India
05.2009 - Current
Programmer Analyst
Infosys Technologies
07.2005 - 05.2009
B Tech - Information Technology
UP Technical University
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