Leena JK
Bengaluru
Summary
Resourceful Lead Trainer known for high productivity and efficient task completion. Specialize in adult learning theories, curriculum development, and training program management. Excel in communication, leadership, and adaptability, ensuring seamless training sessions and empowered teams. Committed to fostering learning environments that encourage growth and development.
Overview
11
11
years of professional experience
Work History
Lead Trainer
Concentrix
04.2021 - 08.2023
- Developed training programmes to meet business and learner requirements.
- Delivered training programmes within allocated timeframes.
- Set up and maintained virtual training portals, enabling accessible resources.
- Kept training data and documentation secure for full compliance.
- Completed frequent assessments of training materials, structure and success rates in order to enhance programme.
- Created successful training courses based on evaluation of student needs.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Documented participant attendance, engagement and progress.
- Developed long-term training strategies for new and existing employees across multiple departments.
- Engaged employees in new learning and development schemes.
- Worked with students in setting and achieving attainable learning goals.
- Wrote thorough training manuals to reflect business needs.
- Met individual needs through attentive, student-centered training approaches.
- Monitored industry changes and adapted training to reflect trends and updates.
Senior Executive
Concentrix
Bangalore
04.2014 - 03.2019
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Executive
Concentrix
Bangalore
05.2012 - 03.2014
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
BACHELOR OF BUSINESS ADMINISTRATION - BBA
IGNOU
New Delhi, DL12TH - Science
Aurobindo Women's College
Bangalore10TH -
Vani Girls High School
Bengaluru, KASkills
- Lesson planning
- Training programme design
- Confident communicator
- Coaching and mentoring
- Training and Development
- Learning Management Systems
- Training delivery
- Mentoring abilities
- Team Management
- Training Needs Analysis
- Feedback Analysis
- Training and mentoring
- Assigning Work
Accomplishments
- Received Best trainer award
- Received Best team player
Timeline
Lead Trainer
Concentrix
04.2021 - 08.2023
Senior Executive
Concentrix
04.2014 - 03.2019
Executive
Concentrix
05.2012 - 03.2014
BACHELOR OF BUSINESS ADMINISTRATION - BBA
IGNOU
12TH - Science
Aurobindo Women's College
10TH -
Vani Girls High School
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