English, Tamil, Hindi, Malayalam
LEKHA S LIN
Thiruvananthapuram
Summary
Customer support professional managing 30+ escalations per month, client communication, issue escalation, and service follow-up in a high-touch environment. Uses conflict resolution, data tracking, and internal coordination to keep customers informed and reduce delays. Ready for Customer Success Specialist work that depends on responsiveness, accuracy, and steady service quality.
Overview
4
4
2
2
years of professional experience
Work History
Customer Care Manager
Popular Vehicles and Services Ltd.
01.2021 - 01.2023
- Manage 50 client cases weekly while maintaining service quality and compliance documentation.
- Managed end-to-end client communication and operational workflows while upholding internal compliance standards.
- Maintained, audited, and updated administrative records to protect data integrity and confidentiality.
- Served as the liaison between technical, logistics, and management teams to accelerate internal resolutions.
- Monitored daily performance metrics and produced detailed operational reports to support administrative improvements.
- Coordinated schedules, meetings, and office workflows to keep administrative operations organized and responsive.
Education
Bachelor of Technology - Information Technology
College of Engineering, Perumon, Kollam
Perumon, Kollam05-2020
Skills
Office workflow management
Process compliance
Database maintenance
Data integrity
Advanced MS Office Suite (Excel, Word, Outlook)
Document control
Invoice processing
Cross-functional coordination
Vendor/client communication
Schedule & meeting management
SOP adherence
Escalation management
Facilities coordination
Mail handling
Timeline
Customer Care Manager
Popular Vehicles and Services Ltd.
01.2021 - 01.2023
Bachelor of Technology - Information Technology
College of Engineering, Perumon, Kollam