Lekshmi K
Deputy Manager, State Bank of India
+91 8589017707
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of banking industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Deputy Manager of Operations
State Bank Of India, SBI
Kollam , Kerala
06.2019 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Deputy Manager of Operations
State Bank Of India, SBI
Church Junction,Kottayam, Kerala
05.2016 - 06.2019
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed systems and procedures to improve operational quality and team efficiency.
Assistant Manager of Operations
State Bank Of India, SBI
Chandanappally And T.V.Puram - Kottayam , Kerala
12.2014 - 06.2016
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
Computer Terminal Operator (CTO )
State Bank Of India, SBI
Alamcode, Trivandrum , Kerala
06.2012 - 12.2014
- Handled client inquiries with exceptional professionalism and enthusiasm.
CTO ( Computer Terminal Operator)
State Bank Of India, SBI
Kandalloor, Alappuzha , Kerala
10.2009 - 06.2012
- Introduced new methods, practices, and systems to reduce turnaround time.
- Communicated with customers to assess satisfaction with products and services received.
Education
B Tech - Electronics And Communications Engineering
Avinashilingam College Of Engineering,
Mettupalayam Road ,Coimbatore 05-2006
Skills
- Task delegation
- Staff supervision
- Financial Management
- Operational support
- Department management
- Microsoft Excel
- Money handling
- Planning and Coordination
Interests
Vibrant, Vigilant and would like to see positive side of things
Believe in Team Work
Travelling once in a while just to have a ME TIME
I always believe in the Timing of My Life .. Right Things Happen at the Right Time
Languages
English
Fluent
Hindi
Advanced
Malayalam
Fluent
Timeline
Deputy Manager of Operations
State Bank Of India, SBI
06.2019 - Current
Deputy Manager of Operations
State Bank Of India, SBI
05.2016 - 06.2019
Assistant Manager of Operations
State Bank Of India, SBI
12.2014 - 06.2016
Computer Terminal Operator (CTO )
State Bank Of India, SBI
06.2012 - 12.2014
CTO ( Computer Terminal Operator)
State Bank Of India, SBI
10.2009 - 06.2012
B Tech - Electronics And Communications Engineering
Avinashilingam College Of Engineering,
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