Lekshmi TS
Kochi
Summary
Over 12 years of IT industry experience with more than 8 years of experience in Leadership role. Have expertise in Agile team facilitation, Scrum master activities, conducting Scrum ceremonies, leading the team through Agile methodology and Project Management. Experienced Agile Coach. Have expertise in handling the Agile Management Tools like JIRA, Rally, TCS MasterCraft DevPlus. Have expertise in reviewing Release notes, Runbooks, Test Scenario documents. Experienced in Field Service Management on multiple platforms, especially ServiceMax and Zinier. Experienced in CRM administration - Salesforce. Provided on - time Onsite (Client Location Support) ad Hoc support for the TCS in-house software tools.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scrum Master - PMO Team
PricewaterhouseCoopers
Bengaluru
03.2024 - Current
- Create the Milestones and Epics for Release after discussing with the stakeholders
- Assist with release planning and coordinated efforts between multiple teams working on related projects.
- Identify the Risk,Action Items, Decisions, Dependencies at the Program Level, document it and follow-up with the related teams
- Co-ordinate with the UX team and Product Owners for the creation of story in Jira
- Maintain the Jira
- Perform the Jira Health Check and co-ordinate with the respective team
- Facilitate the Scrum Events
- Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
- Maintain product backlogs, ensuring that items are well defined and prioritized based on business value.
- Organize and facilitate the working sessions with the stakeholders, Product Owner and the development team
- Acting as a servant leader to the development team by removing impediments and resolving conflicts.
- Assess team metrics and worked to drive improvements and innovate new approaches.
- Train and mentor team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Perform as Change Agent in the Scrum Team
Scrum Master
PricewaterhouseCoopers
Bengaluru
03.2022 - 02.2024
- Acted as a servant leader to the Scrum Team by removing impediments and resolving conflicts.
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
- Facilitated the Scrum Events
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Successful completion of Sprint 0 and Kick off of the new Scrum Team for the development of new Product.
- Prepared the Work Agreement Document for the Scrum Team
- Reviewed Test Scripts and Release Notes
- Prepare Sprint Status Report
- Prepared Sprint Status Report
- Successful completion of the audit coordinating with Internal Audit Team on monthly basis without any NC
- Monitored progress of sprints, providing visibility into project status for stakeholders.
- Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
- Encouraged continuous process improvement initiatives through Sprint Retrospectives.
- Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
- Identified risks associated with sprint goals and worked with the team to mitigate them.
- Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
- Assisted with Release Planning through High Level Estimation, coordinated efforts between multiple teams working on related projects.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
- Generate Customer Satisfaction Survey and maintains the excellent performance of the team and focus on continues improvement.
- Conduct Agile games and Fun activities within the Scrum Team
Scrum Master/ServiceMax - Salesforce Admin
Tata Consultancy Services (TCS)
Kochi
06.2020 - 02.2022
- Facilitating Scrum Ceremonies
- Coordinating with Product Owner
- Facilitating stakeholder collaboration as requested or needed
- Managing Rally
- Perform Sprint Planning
- Assist team in removing the impediments
- Conduct Sprint Retrospective and track the outcomes
- Assist the team in achieving the Velocity
- Schedule Scrum Meetings
- Track KPI Metrics
- Facilitating and coordinating Agile Games
- Assist in QA testing
- Reviewing Test Scripts and Release Notes
- Prepare Weekly Status Report
- ServiceMax Development and deployment, Perform Salesforce Admin activities
Scrum Master/QA Test Lead
Tata Consultancy Services (TCS)
Kochi
09.2019 - 06.2020
- Facilitate Scrum Events
- Drive the Sprint Activities
- Develop Reports and Dashboards in Salesforce
- Prepare and perform Sprint Review
- Facilitate Sprint Retrospective, Implement and track action items from Sprint Retrospective
- Facilitate Backlog Refinement Meeting
- Preparing Domo Dashboards and Reports
- Test Script Preparation and reviewing
- QA Testing of Zinier (Field Service Management Tool),
- Managing Jira
Project Manager/Scrum Master
Tata Consultancy Services (TCS)
Kochi
10.2017 - 09.2019
- Facilitate the Scrum Events which includes the Daily standup meeting, Sprint Planning, Sprint Review and Sprint Retrospective exclusively for the Scrum Team members
- Document the Sprint Retrospective feedback and implementing the Action Items across the team
- Facilitating the Backlog Refinement Meeting with PPO/PO
- Assist team in removing the road blocks and impediments
- Coaching the team for Agile Maturity assessment and improving the Agile Maturity Survey Score of the team
- Plan scrum implementation, Initiate and facilitate Customer Satisfaction Survey
Support Team Lead
Tata Consultancy Services (TCS)
Kochi
07.2015 - 10.2017
- Managing and training the Support Team
- Preparing and reviewing the Knowledge Transition Documents
- Preparing and reviewing the Known Error Database
- Conduct technical training to the Customers
- Prepare the Shift Roaster for the Team Members
- Prepare Weekly Status Report
- Conduct Team Meetings
- Preparing the Roadmap and assist L3 Team
- Provide Onsite Support at the Client Site
- Record customer feedback and review with the stakeholders
Support Team Member
Tata Consultancy Services (TCS)
Kochi
09.2012 - 07.2015
- Resolve the tickets assigned to the L2 Support Team
- Installation of TCS in-house tool in Customer Environments,
- Migration of tool data between different Operating systems Developer of Tool based reports using PostgreSQL
- Provide Customer Training
- Provide Training to the new Joiners of the Team
- Prepare Knowledge Transition documents
- Prepare Known Error Database
- Provide dedicated onsite and offshore support
Asst. Systems Engineer Trainee
Tata Consultancy Services (TCS)
Kochi
05.2012 - 09.2012
- Trained in Java,html,CSS, Trained in Business Skill development
Education
B.Tech in Electronics and Biomedical Engineering -
Model Engineering College
04.2012
Skills
- Scrum Master
- Agile Project Management
- Agile Coach
- Meeting facilitation
- Agile Best Practices
- Risk Identification
- Communication Skill
- QA Testing
- Interview Panelist
- Sprint Planning
- Jira
- Azure DevOps
Certification
- Professional Scrum Master I (PSM I) Certification
- Certified Scrum Master (CSM)
- ServiceMax Certified Administrator: SVMX 101.
- ServiceMax Advanced Administrator: SVMX 201.
- FSU1 Certification, FSU2 Certification in Field Service Management.
- Servicemax Beta Tester Certificate
Accomplishments
- Achieved PWC Special Contributor Award for Dedication in FY22
- Winner of Malayala Manka Competition held as part of Onam Celebration in Office.
- Winner of best Narrator of the Drama competition held in office.
- College Arts Coordinator
- First Place for Group Dance in University Arts Competition conducted by CUSAT.
School House Captain
Hobbies and Interests
- Dancing
- Cooking
- Travel
- Explore different cuisines
Volunteer Experience
- Co-ordinator of CSR Activities of the Team
- Teaching faculty for Youth Empowerment Activity (CSR Activity)
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Acknowledgement
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Scrum Master - PMO Team
PricewaterhouseCoopers
03.2024 - Current
Scrum Master
PricewaterhouseCoopers
03.2022 - 02.2024
Scrum Master/ServiceMax - Salesforce Admin
Tata Consultancy Services (TCS)
06.2020 - 02.2022
Scrum Master/QA Test Lead
Tata Consultancy Services (TCS)
09.2019 - 06.2020
Project Manager/Scrum Master
Tata Consultancy Services (TCS)
10.2017 - 09.2019
Support Team Lead
Tata Consultancy Services (TCS)
07.2015 - 10.2017
Support Team Member
Tata Consultancy Services (TCS)
09.2012 - 07.2015
Asst. Systems Engineer Trainee
Tata Consultancy Services (TCS)
05.2012 - 09.2012
B.Tech in Electronics and Biomedical Engineering -
Model Engineering College