Len Vaz
Vasai
Summary
More Than 20 Years of successful experience in customer service and training. Exemplify leadership qualities and, professionalism, backed by a consistent, verifiable record of achievement. Possess good computer skills. Ability to train, motivate and supervise Customer service and Complains
Overview
21
21
years of professional experience
Work History
Director of Restaurant Operations
Carnival Australia
Sydney
09.2022 - Current
- Demonstrates personal commitment to, advocates for, and effectively communicates the company’s core values, goals, and
initiatives.
• Treats all people with dignity and respect; shows respect for and understanding of diverse points of view.
• Prioritizes ethics and compliance, including health, environmental protection, safety, and security in day-to-day duties. - Contributes to a welcoming and professional environment for guests and teammates.
• Understands how their performance, directly and indirectly, impacts the guest experience. - Seeks opportunities to learn and develop skill proficiency and improve work quality.
- Ensures that all mandatory/required training is completed on time.
- Serves as a positive influence on others through supportive communication and actions.
Trainer & Fleet Manning Executive
AIRBORNE RECRUITING PVT LTD.
09.2021 - 01.2022
- Facilitates learning solutions, preparing plans according to adult learning theory and providing a high-impact, interactive environment
- Develop and maintain training materials and curriculum
- Monitor employee performance and response to training
- Plan flights, Visa, documents for candidate to join ship.
SEAFARER (Restaurant Manager)
P&O CRUISES AUSTRALIA
01.2012 - 12.2017
- Ensuring the highest standard of food and beverage service
- Keeping control of food cost
- Ensuring health & safety and also hygiene procedures and standard is maintained
- Having an in-depth knowledge of all menus
- Dealing with and resolving customer complaints
- Maximizing all business opportunities to drive sales
- Communicating with the kitchen staff to ensure efficient food service
- Advising customer on wine selection
- Liaising with the chef to discuss and develop the menu
- Overseeing guest booking and reservation
- Organizing the daily and weekly schedule for the restaurant staff
- Monitoring sales and then writing informative reports.
SEAFARER (Food Beverage Supervisor)
P&O CRUISES AUSTRALIA
01.2010 - 12.2012
- Creates a Comfortable, elegant ambience by always preparing tables settings and maintaining service stations in line with all company standards
- Consistently provides helpful explanations and suggestions on the menu and offers assistance with wine pairings
- Always delivers food and Beverages as requested, in a timely manner, in the correct service order; follows up to ensure each passenger’s needs have been met and suggest solutions to any issues
- Always seeks to increase expertise and knowledge of the vessel’s dining outlets and their respective operation hours in order to provide flexible options for passenger’s individual preferences
- Willingly takes on the role of Proud Ambassador during the embarkation “Ask Me program”
- Providing Excellent service, good interaction to the passenger specially when it comes to marketing and up selling the restaurant
- Maximizes wine and Beverage sales by offering relevant choices in an inviting manner
- Sensitively executes sales promotions and special event notifications as directed by Restaurant Management without interfering with passenger’s enjoyment of the dining experience
- Encourages, support and motivates the growth, engagement and development of the junior waiter and Buffet Stewards by providing targeted coaching and training in all aspects of the role
- Effectively coaches the junior waiter and Buffet stewards to always interact with passengers.
SEAFARER (Jr. Waiter and Waiter)
P&O CRUISES AUSTRALIA
09.2004 - 12.2010
- Creates a Comfortable, elegant ambience by always preparing tables settings and maintaining service stations in line with all company standards
- Consistently provides helpful explanations and suggestions on the menu and offers assistance with wine pairings
- Always delivers food and Beverages as requested, in a timely manner, in the correct service order; follows up to ensure each passenger’s needs have been met and suggest solutions to any issues.
Management Trainee
THE LEELA KEMPENSKI
07.2003 - 08.2004
- Managing high volume events and ensure perfect execution of large dinner, receptions and events that requires food and beverage
- Work directly with the event coordinator or host
- In charge of addressing and fixing any questions or concerns that come up before or during service
- Charging and offering the bill of services to the guest.
SEAFARER (Senior Restaurant Manager)
P&O CRUISES AUSTRALIA
12.2017
- Manages a selected team to provide an immediate positive first impression to every passenger through a warm, welcoming individual greeting supported by a spotless and professional appearance
- Manages a selected team to ensure that all subordinates in the Dining/Buffet department understand their roles in relation to passengers’ satisfaction/service and that established standards for passenger service and food product quality are always achieved
- Identifies top performers and mentors them for career advancement or promotion
- Assigns and adjusts manning levels to achieve optimal results based on operational demands in all service areas
- Actively participates in regular staff meetings with supervisors and staff to discuss ongoing F&B-related issues
- Works in close cooperation with the Maître D’hôtel/F&B Services Manager to verify that dining rooms/buffets are always set up in a timely fashion in accordance with posted times and that the dining room/buffet environment meets all Company standards
- Demonstrates commitment to the Company’s values, beliefs, goals, and initiatives
- Consistently upholds our Proud Values and safety philosophy.
Education
Elementary -
St. Augustine’s High School
Vasai (W)Secondary -
Thomas Baptista Junior college
Vasai (W) MumbaiDiploma, Diploma in Hotel Management and Catering Technology -
Navel Institute of Technology (Indian Navy)
Coloba, MumbaiElementary -
St. Augustine’s High School
Vasai (W)Secondary -
Thomas Baptista Junior college
Vasai (W) MumbaiDiploma, Diploma in Hotel Management and Catering Technology -
Navel Institute of Technology (Indian Navy)
Coloba, MumbaiSkills
- Good computer skills
- Train
- Motivate
- Supervise Customer service
- Complains
- Level 2 Food Safety and Catering
- Chartered Institute Australia
- Passed USPH
- Food preparation
- Bar Drinks
- MS Word
- MS Excel
- PowerPoint
- Opening team
- Pacific Sun
- Pacific Dawn
- Pacific Jewel2017
Applicantsignature
Len Vaz
Indiancdcdetails
MUM284880, 11/02/17, 11/01/27
Indosno
10ZL0534
Synopsisofachievements
- Have done Level 2 Food Safety and Catering from Chartered Institute Australia.
- Have Passed USPH twice scoring 98 percent
Personal Information
- Age: 40 yrs
- Place of Birth: Mumbai
- Height: 182 Cm
- Weight: 74 kg
- Passport Number: Z5669094
- Passport Date Of Issue: 09/17/19
- Passport Expiry Date: 09/16/29
- Date of Birth: 04/10/82
- Gender: Male
- Nationality: Indian
- Religion: Roman Catholic
Unitedkingdomofgreat - Cdcno
DB00033393
References
- Darren Cholerton, Food & Beverage Director, Viking Cruise lines
- Rish Dias, Corp. Maitre’d Hotel, P&O Australia- Carnival Cruise Line, +91 9892970588
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and understanding.
Languages
English, Hindi, & Marathi
Timeline
Director of Restaurant Operations
Carnival Australia
09.2022 - Current
Trainer & Fleet Manning Executive
AIRBORNE RECRUITING PVT LTD.
09.2021 - 01.2022
SEAFARER (Senior Restaurant Manager)
P&O CRUISES AUSTRALIA
12.2017
SEAFARER (Restaurant Manager)
P&O CRUISES AUSTRALIA
01.2012 - 12.2017
SEAFARER (Food Beverage Supervisor)
P&O CRUISES AUSTRALIA
01.2010 - 12.2012
SEAFARER (Jr. Waiter and Waiter)
P&O CRUISES AUSTRALIA
09.2004 - 12.2010
Management Trainee
THE LEELA KEMPENSKI
07.2003 - 08.2004
Elementary -
St. Augustine’s High School
Secondary -
Thomas Baptista Junior college
Diploma, Diploma in Hotel Management and Catering Technology -
Navel Institute of Technology (Indian Navy)
Elementary -
St. Augustine’s High School
Secondary -
Thomas Baptista Junior college
Diploma, Diploma in Hotel Management and Catering Technology -
Navel Institute of Technology (Indian Navy)
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