Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
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Leon Barreto

HL zaandam

Summary

Results-oriented Travel Consultant with demonstrated proficiency in Customer Service, Travel Coordination, and GDS Systems. Excels in Problem Resolution, Client Engagement, and Operational Excellence, ensuring seamless travel experiences. Acclaimed for Adaptability, Communication, and Teamwork in high-energy settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Travel Consultant

Concentrix
04.2024 - Current
  • Provided specialized knowledge and guidance as subject matter expert to enhance organizational effectiveness.
  • Resolved escalated issues and addressed complex inquiries to support team members.
  • Researched optimal travel options and deals for clients to maximize satisfaction.
  • Managed bookings and reservations systems to ensure seamless travel experiences.

Travel Consultant

Etraveli
09.2022 - 03.2024
  • Delivered comprehensive travel consulting services tailored to diverse client needs.
  • Managed various travel-related tasks, including cancellations, baggage issues, and name corrections.
  • Collaborated with airlines to facilitate re-bookings and schedule changes for seamless travel.
  • Handled high volumes of customer inquiries, consistently resolving issues efficiently.
  • Leveraged expertise in GDS systems (Sabre, Galileo, Amadeus) for bookings and reservations.
  • Maintained high customer satisfaction levels by addressing concerns and providing personalized recommendations.

Customer service officer

Indigo Airlines
12.2021 - 09.2022
  • Ensured smooth airport operations through exceptional customer service at all touchpoints.
  • Managed passenger inquiries and resolved complaints promptly while maintaining professionalism.
  • Conducted efficient check-in procedures, including baggage handling and passenger verification.
  • Processed flight changes, issued new tickets, and provided accurate flight schedule information.

Education

Bachelor of Arts -

Christ College Pune
01.2021

Diploma in Hotel operations -

Ajeenkya Dy Patil
01.2016

Skills

  • Travel coordination and GDS proficiency
  • Customer service excellence
  • Effective communication
  • Interpersonal skills and teamwork
  • Problem resolution and problem-solving
  • Negotiation and adaptability
  • Time management and attention to detail
  • Stress management and team management

Certification

Foundation in travel and tourism in Amadeus, IATA, 2018

Accomplishments

  • Awarded with a certificate in Foundation in travel and tourism in Amadeus by IATA
  • Recognized for consistently delivering world-class customer service, ensuring client comfort and confidence in travel decisions

Languages

  • English
  • Portuguese
  • Hindi/Marathi

Personal Information

  • Date of Birth: 06/24/98
  • Visa status: Work and Holiday 462 Australia

Timeline

Travel Consultant

Concentrix
04.2024 - Current

Travel Consultant

Etraveli
09.2022 - 03.2024

Customer service officer

Indigo Airlines
12.2021 - 09.2022

Bachelor of Arts -

Christ College Pune

Diploma in Hotel operations -

Ajeenkya Dy Patil

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Leon Barreto