Leo Scorpy James

Dynamic team leader with 8 years of progressive experience at Equiniti India, advancing from Customer Experience Executive to Senior Executive, Subject Matter Expert, and now Team Leader. Proven track record of enhancing team productivity through efficient process improvements, performance reviews, and coaching. Skilled in evaluating team member performance, recognizing achievements, and guiding development to meet organizational objectives. Adept at fostering collaboration, driving operational excellence, and leveraging deep industry knowledge to deliver consistent results. Currently seeking new opportunities to apply leadership expertise, strategic thinking, and customer-centric focus in a growth-oriented environment.

• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Citibank

Role Overview: Delivered exceptional customer support by resolving queries related to bank accounts, transactions, and services while proactively promoting Citibank’s financial products.

Key Responsibilities & Achievements:

• Assisted customers with account-related inquiries, ensuring timely and accurate resolution of issues.
• Upsold Citibank products including credit cards, loan-on-phone services, and loan top-ups, contributing to revenue growth.
• Built strong customer relationships by providing clear guidance and personalized solutions.
• Consistently met performance targets in both customer satisfaction and product sales.
• Developed in-depth knowledge of banking processes and compliance standards, ensuring adherence to regulatory requirements.

• Joined as a contract technician where my role involves inspecting the airframe and ensuring the safety checks are completed .Will be Inspecting airframes to detect wear and other defects will also maintain repair logs to document all maintenance carried out on the aircraft.