Lesson Sahoo
Bangalore
Summary
Application support professional maintaining application stability across trading and enterprise environments. Troubleshoots issues with SQL, UNIX, Netezza, and Tableau while coordinating root-cause analysis and timely escalations through Jira and ServiceNow. Keeps stakeholders informed during outages and supports reliable release and monitoring workflows for Application Support Lead demands.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Sr. Associate ( Emerging Lead)
State Street
Mangalore, KA (Remote)
06.2022 - Current
- Triage [number] production incidents per shift and coordinate timely handoffs across support teams.
- Monitor Autosys schedules and UNIX shell scripts to identify failed jobs and restore processing quickly.
- Use Oracle 10g (SQL) and PLSQL to investigate data issues and validate production fixes.
- Document incidents, root causes, and resolutions in ServiceNow while maintaining clear ticket updates.
- Support change management, runbook updates, and stakeholder communication for recurring production activities.
Sr. Software Engineer
L&T infotech
Bangalore
- 06.2022
- Resolved [number] incident tickets per day in ServiceNow while following incident management and problem management processes.
- Monitored [number] batch jobs per shift using Autosys and UNIX shell scripting to keep production support on track.
- Supported production environments through Oracle 10g SQL, PLSQL, and Sybase troubleshooting for the CITI Bank project.
- Handled change management activities in BMC Remedy and ServiceNow, coordinating deployments and release-related support.
- Managed escalations, root cause analysis, and major incident management to restore service and document recurring issues.
- Maintained runbooks and service level agreements while applying ITIL framework practices across support activities.
- Coordinated stakeholder communication across support teams to clarify priorities and close open problem tickets.
System Analyst
Knowledge Splice Services
Bangalore
11.2019 - 10.2020
- Analyzed application issues using Oracle 10g (SQL) and PLSQL to identify errors and support troubleshooting.
- Automated routine support checks with UNIX shell scripting and Autosys to track batch job activity.
- Tracked and updated service requests in ServiceNow and BMC Remedy to keep case records current.
- Supported change management activities by reviewing updates, documenting actions, and following release procedures.
- Coordinated with stakeholders to clarify issues, communicate status, and capture recurring problems for follow-up.
Software Engineer
i FACT Technologies
Bangalore
02.2017 - 10.2019
- Triage problem tickets in Oracle 10g (SQL) and PLSQL to isolate recurring application issues.
- Perform root cause analysis across UNIX shell scripting, Autosys, and Sybase-driven production jobs.
- Coordinate change management and service level management activities to reduce deployment risk and support reliable releases.
- Maintain runbooks and communicate escalation status with stakeholders during major incidents and recovery efforts.
Education
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Utkal University
OdishaSkills
- Oracle 10g (SQL)
- PLSQL
- UNIX shell scripting
- Autosys
- ServiceNow
- Incident management
- Problem management
- Change management
- Root cause analysis
- Escalation management
- Production support leadership
- Service level management
- Runbook management
- Batch job monitoring
- Stakeholder communication
- Major incident management
- Service level agreements
- ITIL framework
- Problem ticket triage
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. Place: Bangalore Date : (Lesson Sahoo)
Certification
Foundations of AI and Machine Learning
Timeline
Sr. Associate ( Emerging Lead)
State Street
06.2022 - Current
System Analyst
Knowledge Splice Services
11.2019 - 10.2020
Software Engineer
i FACT Technologies
02.2017 - 10.2019
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Utkal University
Sr. Software Engineer
L&T infotech
- 06.2022