RAGU KRISHNAMOORTHY
Chennai
Summary
Results-driven System Engineer with 4 years of experience in TCS, specializing in Java based application troubleshooting, maintenance, and optimization. Skilled in analyzing application logs, identifying root causes, and implementing fixes to ensure high availability and performance. Proficient in collaborating with development teams, conducting knowledge transfer sessions, and creating technical documentation to enhance application support processes.
Overview
4
4
years of professional experience
Work History
SYSTEM ENGINEER
TATA Consultancy Services
Chennai
01.2021 - Current
- Company Overview: BFSI Banking, Financial Services and Insurance
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business
- Creating / Editing rules in AppDynamics to monitor the application servers
- Monitoring job status on Autosys and running the jobs as per business request
- Collaborated with Developers, Analysts and Project managers to expedite incident resolutions
- Conducted thorough root cause analysis on recurring issues, implementing long-term solutions that reduced support requests
- Participated in regular review meetings with management teams providing valuable insights into areas of improvement
- Proactively monitoring the User issues and addressing them before they escalated
- Evaluated user feedback to continuously improve application support services according to evolving needs
- Achieved high levels of customer satisfaction through timely resolution of complex technical issues related to supported applications
- Established positive relationships with clients through clear communication, active listening, and effective problem-solving skills during support interactions
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs
- Analyzed and mapped data and wrote SQL scripts with help of development team to extract data from SQL databases and providing it to Business user or development team
- BFSI Banking, Financial Services and Insurance
Education
Bachelor of Engineering - Electronics and Communication Engineering
Vel Tech
Chennai04.2020
Skills
- ITIL
- ServiceNow FUJI & SaaS
- Autosys
- AppDynamics
- AutoWatch Plus
- Starfleet
- IBM UrbanCode Deploy (uDeploy)
- Red Hat OpenShift
- Runbook Automation
- Pitstop
- MSSQL
- Oracle
- Windows Server
- UNIX/Linux server
- UNIX command
- Incident, Change, & Release & MIM Management
- Service Level Agreements
- Escalation handling
- Problem solving
- Decision-making
- Disaster recovery
- Effective communication
- Root cause analysis
Extracurricular Activities
Participating in individual or team sports
Captain/Lead role in sports teams, or performance groups
Software's Utilized
- Microsoft SQL Server management studio
- SQL developer
- Tectia-SSH Terminal
- MS Office
- Zoom
- Microsoft teams
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
SYSTEM ENGINEER
TATA Consultancy Services
01.2021 - Current
Bachelor of Engineering - Electronics and Communication Engineering
Vel Tech
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