Akhilesh Srinivasan

• Implemented Impact & Enhancement Modules (ITBM) using TeamSpace.
• I closely work with the product managers and product owners to understand Shell's business requirement.
• I closely work with my DevOps team to get the project deliverables delivered on time.
• Implemented Impact F4F REST Integration.
• Implemented Automated Financials Update Automation.
• Worked on modules like PPM, PFM, and APM.
• I handle the operations part.
• Involved in all agile meetings.
• Implemented Configuration Management Database Restructure.
• Implemented Demand Management Portfolio update.
• Implemented multi-currency update functionality.
• Proposed solutions for complex requirements.
• Involved in process implementation meetings.
• Involved in town halls.
• Hosted Internal DevOps meeting.
• Implemented data upload process.
• I handled all the works listed above.
• San Diego, Tokyo, and Vancouver Upgrade:
• Upgrading all the instances to the Vancouver version and fixing the compatibility of the existing functionalities.
• Extensive testing of the existing functionalities, both in form and script level.
• Modifying the scripts to fix the functionality change found during the End-End meeting.

• · Agile Development Process implementation,
• · Multi Row Variable set implementation.
• · Implemented Custom application.
• · Implemented Asset Management.
• · Implemented Workday Integration.
• · Implemented Teams Integration.
• · Configuration Management
• · ITSM & Administration part.
• · Service Catalog Management.
• · I handled all the works which are listed above.
• · Involved in requirement gathering with the process owners.
• · Involved in scrum meetings, Townhalls.
• · Involved in process implementation meetings.
• · Proposed solutions for complex requirements.

• Hardware Asset Management, Configuration Management in ServiceNow, in which I handle all the work listed below:
• Involved in ServiceNow ITAM modules implementation.
• Implemented access rule for CMDB table depends on the user locations.
• Created a custom inventory upload application that helps to automatically upload inventory details through email.
• Implemented SCCM, AIXBOM, Logic Monitor, Smart Trek, and vCenter Integrations.
• Implemented Software Asset Management using SOAP.
• Involved in requirement gathering and analysis with architect and client.
• Involved in Scrum calls and will be showing demo of the developed functionality.
• Provided solutions for tricky requirements.
• London Upgrade:
• Upgrading all the instances to the London version and fixing the compatibility of the existing functionalities.
• Extensive testing of the existing functionalities, both in form and script level.
• Modifying the scripts to fix the functionality change found during the End-to-End testing.

Helpdesk is a custom module in the Service now in which I handle all the work which are listed below:

● Developing and supporting IT Infrastructure services like Record Producer and Forms.

● Handling SDLC’s

● Creation of new catalog item, forms and modifying the existing ones as per the new requirement.

● Developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, UI Action, UI Pages, UI Macros etc.

● Configuring the Email Notification, Templates, Client Template etc.

● Configuring the Access control (ACL) so that we can have control of user’s who can read, write or edit the database.

● Deployment checklist and test case document preparation.

● Following the AGILE methodology to develop and deploy the code in development to production environments.

● Incorporating the coding standards and best practices in the implementation.

● Deploying the developed code to QA/Production instances using Update Sets.

● Regression testing.

This Service Catalog Management Application’s functionality has been partially customized, and we have automated the entire Process for Order Guides.

● Involved in Requirement gathering and analysis with Architect and client.

● Customizing Catalog Item form and adding new fields as per requirement.

● Creating custom modules and applying filters for Service Catalog Application as per requirement and creating new categories and adding it to service catalog as per requirement.

● Development of Catalog Client Scripts for catalog Items and Variable Sets for Order Guides.

● Development of Catalog UI Policy for making Variables Mandatory, visible as per requirement.

● Creating Rule Base for order guides based on conditions.

● Importing Catalog Items data into the Instance using Import Set.

● Moving Update Sets from one Instance to another Instance.

● Development of Order Guides as per the client requirement.

● Creating variable sets and variables as per the requirement for order Guides and catalog Items.

● Working on Script Include as per requirement for order guides and catalog items.

● Creating Custom tables for data driven approach as per requirement.

● Implementing workflows based on requirement.

● Automating Approvers for Request management based on fields.

● Working on script includes, client scripts, business rules to achieve client requirement.

● Working on ACL to provide security based on roles.

● Creating sections, configure form layout and UI Policies and working on email Notifications as per requirement.