PRATEEK JAIN

• Leading the Gen AI initiatives resulting 30% reduced TaT on customer support queries, partnered with Google and AWS, extended capabilities to Personalized Search, Dev Experience and Customer insights
• Launched Gen AI powered cross sell tool to recommend relevant products for merchants with 95% accuracy
• Data Science Product Management: Leading the Data Science charter and built Payment Recommendation Engine Models, Transaction Risk Models, Merchant onboarding, Dispute Management models resulting increased 2-3% of success rate across high GMV merchants and quality merchant onboarding with reduced TaT by 35%
• Merchant Experience: Led Merchant onboarding and post onboarding Experience and Integration APIs, Dashboard, Mobile App, Customer Support and Customer Insights, leading cross functional product teams across web and mobile platforms, serving 300K+ merchants, 30% reduction in JTBD. Reduced onboarding TaT by 35%
• Split Settlement: A marketplace Payout product, Simplify activation and onboarding experience via dashboard, supporting external micro-services for integrations via API, 47% increased adoption, 100% GMV growth, INR 24000Cr YoY GMV
• Launched an SDK (API driven), offering SMS Insights, helps the enterprises better understand customers
• Launched Marvel Ads Platform for agencies and brands to utilize the vast categories of audiences with 100+ parameters. Integration with Meta and Google to seamlessly run ads on the created audiences and track the progress. Provided a seamless integration for creating audiences i.e. Hotstar ads
• Cross sell platform: Led the strategy and launched, providing one click activation of Cards (CC, DC), EMI, International Payments, 50% increased digital engagement, 37% increase in merchant conversion
• Omni channel Mobile App: Led Relaunch of the PayU App with integrated QR payments, sound box, multi outlet hierarchy, achieved 40% increase in onboarding from App and 70% increase in MAU and DAU
• Achievements: Extra mile award for AMJ ‘24, Best Product Team Award FY ‘23-24, Thank you Award FY ‘22-23

Supervised multi-platform (Mobile App, Web, Progressive Web App) product development, including an e-commerce platform and data analytics dashboard, achieving 100% YoY growth for 2 years.

• Led b2b Super app including Loyalty Rewards for B2B2C, with 82% adoption and ~10mil points redemption
• Interpreted data to identify gaps and led personalization algorithms and UX improvements, boosting YoY revenue by SGD 1.7M
• Led the Integrations with multiple Rewards partners, API Standardization of Catalogue, Pricing, redemption.
• Achievements: Top performer award for FY ‘19-20 and FY ‘20-21

• DFx Analytics & Geometric Stackup: Conceptualized and launched globally SaaS based enterprise products
• Accelerated the revenue Growth for Geometric Stackup from USD 100k to 880k
• Achievements: HCL Achiever Award FY ‘18-19, Crew Wiz (Best team) for leading CSR Team FY ‘16-17

• Led the Smart Drive Prototype, transforming vehicle data into an Android app, driving $3M+ revenue
• Developed end-to-end new features for CAMWorks, with 90% on time delivery
• Simplified the UX to make the user journey intuitive, brought down the time to perform a task on by 20%.
• Achievements: Won intra organization hackathon - 3 times

• Accelerated career trajectory by leveraging advanced technologies including Android, Cloud and Windows applications; achieved proficiency within 6 months, leading to outstanding performance award based on demonstrated performance and innovation.