LESSY THOMAS
KOZHIKODE
Summary
Ensuring smooth operation of network systems and effective team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Network Manager
IND-KL ACE NEXUS SERVICES OPC PVT LTD
KOZHIKODE
01.2017 - 03.2023
- Provided technical support to users on network-related issues.
- Managed user accounts on active directory and other authentication systems.
- Coordinated with vendors and company personnel to facilitate purchases.
- Implemented and provided technical support for voice services.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Coordinated with vendors.
Vocational Instructor
Daya school for differentially abled
Pazhayangadi
01.2013 - 03.2014
- Developed and implemented comprehensive training programs to prepare students for various vocations.
- Created and delivered interactive lectures, demonstrations and hands-on activities to engage learners.
- Assessed student performance through tests, quizzes and other assessments.
Education
Associate of Arts - BA SOCIOLOGY
CALICUT UNIVERSITY
KOZHIKODE03-2024
Some College (No Degree) - DIPLOMA IN VOCATIONAL REHABILITATION
JANEY COLLEGE OF ALLIED HEALTH
ERNAKULAM03-2012
Some College (No Degree) - Hospital Administration
IGNITE SKILL ACADEMY
ERNAKULAMSkills
- Team leadership abilities
- Capacity Planning
- Problem Resolution
- Reporting and documentation
- Business continuity plans
- Telecommunications
- Customer Support
- Configuration Management
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Accomplishments
- OUTSTANDING PERFORMANCE AWARD - 2022
Timeline
Network Manager
IND-KL ACE NEXUS SERVICES OPC PVT LTD
01.2017 - 03.2023
Vocational Instructor
Daya school for differentially abled
01.2013 - 03.2014
Associate of Arts - BA SOCIOLOGY
CALICUT UNIVERSITY
Some College (No Degree) - DIPLOMA IN VOCATIONAL REHABILITATION
JANEY COLLEGE OF ALLIED HEALTH
Some College (No Degree) - Hospital Administration
IGNITE SKILL ACADEMY
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