

Results-driven Resource Management & Workforce Planning Leader experienced in resource strategy, capacity planning, and operational analytics within global IT services. Achieved significant operational efficiency and revenue performance by aligning workforce planning with business objectives and driving data-driven decision-making. Focused on optimizing global resource allocation and enhancing collaboration among senior leadership and project teams to support continuous operational improvement.
• Manage global resource planning and deployment strategies across diverse delivery functions, synchronizing workforce capacity with business and revenue targets.
• Reviewed project criteria to secure adequate staffing levels and align skillsets with business demands, enhancing project readiness.
• Streamline resource allocation to ensure optimal utilization, reducing bench time and increasing billability.
• Optimized resource allocation processes through efficient scheduling and tracking systems.
• Streamlined resource allocation to optimize utilization and minimize bench time, directly contributing to increased billability.
• Provide insights into utilization fulfilment performance demand pipeline and capacity projections.
• Experience engaging with various support channels and strategizing for both FTE and vendor workforces.
• Evaluate discrepancies in forecasting and productivity alongside operating executive and competency centre/delivery leaders as required
• Present capacity risks, dependencies, and staffing recommendations to operational stakeholders and WFM leadership.
• Streamlined cross-functional collaboration through coordination of shared resources among departments in a timely manner.
• Reviewed project scopes consistently to facilitate appropriate resource allocation amid shifting priorities or unforeseen obstacles.
• Enhance continuous improvement strategies within resource management function.
• Facilitated implementation of best practices and standard processes, strengthening workforce planning governance and improving operational consistency.
Resource management
Workforce planning
Operations strategy
Deployment strategy
Supply forecasting
Utilization Optimization
KPI reporting
Operational analytics
Data Visualization
Cross-functional teamwork
Stakeholder Management