Libu Babu
Ernakulam
Summary
Highly flexible and reliable individual with excellent time-keeping skills. Brings enthusiasm, self-motivation, responsibility, and a strong work ethic to any role. Expertise lies in providing technical support and troubleshooting for users. Approaches teamwork with a mature mindset and thrives in challenging situations. Possesses a customer-oriented attitude and exceptional problem-solving capabilities. Able to develop and implement effective solutions. Keen eye for analyzing system performance and security ensures an optimal user experience.
Overview
10
10
years of professional experience
Work History
Customer Support Engineer
Godrej & Boyce Mfg.Co.Ltd
07.2014 - Current
- Over Ten years of extensive technical experience in IT industry
- Highly skilled in providing support and monitoring a business’s core IT resources
- Track record of collaboration with co-workers to achieve maximum efficiency and full system functionality
- Proficient in driving improvements in technology and relates procedures
- Able to develop and maintain system and security documentation
- MCP and A+ Certified
Education
MBA IT -
ICFAI University, Sikkim
01.2020
B.Sc Electronics with computer hardware -
Presentation College of Applied Science
01.2010
Bio-Science -
Boys H S S N. Parur
01.2007
S S L C -
St. Aloysious HSS N.Parur
01.2005
Skills
- Operating Systems: Windows XP, 7, 8, 10, 11, etc
- Configuring and Maintaining MS office outlook, o365
- Terminal Applications: SSCM, Team viewer, Any Desk
- Good knowledge of MS Office products
- Exceptional knowledge of basic networking protocols
- Excellent knowledge of registries, permissions and drivers
- Good communication skills
- Remote desktop and remote assistance
Accomplishments
- Successfully designed and implemented an auto response system software for the company’s tickets which brought about much stability in technician response time
- Reduced losses to the company brought about by frequent network issues by implementing a fully operational backup system
Globalcertification
Microsoft certified Professional (MC ID:9016361)
Personal Information
- Gender: male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Reading
- Gaming
- Football
- Cricket
Disclaimer
I hereby declare that above mentioned details are true to best of my knowledge and belief. I would appreciate the opportunity to meet with you in person to discuss my qualifications and answer any questions you may have. I look forward to hearing from you.
Timeline
Customer Support Engineer
Godrej & Boyce Mfg.Co.Ltd
07.2014 - Current
MBA IT -
ICFAI University, Sikkim
B.Sc Electronics with computer hardware -
Presentation College of Applied Science
Bio-Science -
Boys H S S N. Parur
S S L C -
St. Aloysious HSS N.Parur
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