LIJO JOSEPH GEORGE
IT & Release Manager
Trivandrum,KL
Summary
I have over 11+ years of experience working in System administration and Networking. Currently, I work as Senior System Engineer at Cogniphi Technologies Pvt.Ltd, where I lead a cross-functional team, providing support and implementation. I'm deeply passionate about Cloud, M365, firewall, Switches, Citrix etc.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sr. System Engineer
Cogniphi Technologies
Thiruvananthapuram
04.2023 - Current
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Delivered helpdesk service and support to customers.
- Analyzed security logs to determine and alleviate network threats.
- Assisted employees with resolving network problems at remote locations.
- Researched and implemented best practices to improve existing machine learning infrastructure.
- Turned unstructured data into useful information by auto-tagging images and text-to-speech conversions.
- Managed infrastructure and data pipelines to bring codes to production.
- Designed machine learning systems and self-running artificial intelligence (AI) software to automate predictive models.
- Consulted with managers to determine and refine machine learning objectives.
- Performed tests of prototypes and final products.
- Completed reviews of codes, requirements and project plans.
Senior System Engineer
CCS Technologies Pvt.Ltd
Kochi
04.2021 - 04.2023
- Manage my team to ensure smooth and reliable operation of Servers, cloud, Network for fulfilling business objectives and processes
- Working as a executive team member, decision maker, and stakeholder to server and systems goals, and to identify and resolve business systems issues
- Design and deploy of servers, Cloud, M365, firewall, monitoring and servers’ infrastructure and enhancements them
- Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
- Conduct research on software and systems products to justify recommendations and to support purchasing efforts
- Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services
- Proven experience in overseeing design, development, and implementation of Infra, Citrix applications, and related products
- Have experience in systems planning, infra building, security principles, and general software management best practices
- Excellent understanding of the organization's goals and objectives
- Have a good project management skill
- Excellent written, oral, and interpersonal communication skills
- Has a ability to conduct research into systems issues and products as required
- Ability to communicate ideas in both technical and user-friendly language
- Strong customer service orientation
- Ability to work in a team- oriented, collaborative environment.
System Engineer
CCS TECHNOLOGIES PVT.LTD
04.2019 - 04.2021
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems Provide 2nd and 3rd level support Liaise with vendors and other IT personnel for problem resolution
Associate System Engineer
CCS TECHNOLOGIES PVT.LTD
Kochi
11.2013 - 04.2019
- Assist all executive team member and stakeholders to design business requirements and objectives for systems
- Provide resolutions for all systems and maintain all documentation for system configuration and mapping and perform investment analysis on systems
- Provide technical expertise and design all systems as per client requirement and perform troubleshoot on all control systems fir electrical and distribution system
- Provide first level support to system engineering processes
- Perform troubleshoot on all hardware and software system and perform failure analysis to evaluate all processes and diagnose all software systems and analyze data to recommend improvements to ensure efficiency of projects
- Develop and implement all new strategies for all procedures
- Monitor all activities to prevent all unauthorized access to servers and coordinate with security team and perform audit on systems
- Provide emergency support to all internal systems
- Design system architecture with engineering teams and design operational requirements for all systems and monitor all configurations
Education
Some College (No Degree) - NETWORK ENGINEERING
GOVERNMENT COLLEGE
Kottayam, KL 01.2012 - 04.2013
Bachelor of Science - Computer Science
BSc Computer Science
IHRD Payapaddy 03.2008 - 03.2011
Skills
Cloud services
Network infrastructure administration
Firewalls
VPNs and security products
Leadership
AWS (EC2, ELB, RDS, S3, Cloudwatch)
Office 365
Systems Engineering
Ticket management
Service desk team management
Desktop support
Application support
Technical Support
Employee Evaluation
Timeline
Sr. System Engineer
Cogniphi Technologies
04.2023 - Current
Senior System Engineer
CCS Technologies Pvt.Ltd
04.2021 - 04.2023
System Engineer
CCS TECHNOLOGIES PVT.LTD
04.2019 - 04.2021
Associate System Engineer
CCS TECHNOLOGIES PVT.LTD
11.2013 - 04.2019
Some College (No Degree) - NETWORK ENGINEERING
GOVERNMENT COLLEGE
01.2012 - 04.2013
Bachelor of Science - Computer Science
BSc Computer Science
03.2008 - 03.2011