LIJU GEORGE ABRAHAM
TRIVANDRUM
Summary
CSM and ITIL V4 certified professional with 18+ years of experience in Operations Management within Insurance and IT projects. Results-driven Scrum Master known for high productivity and efficient task completion. Possess specialized skills in agile methodology, team facilitation, and backlog refinement to optimize project workflows. Excel in communication, leadership, and problem-solving to navigate complex project challenges and drive successful outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scrum Master/Project Manager
Allianz Technology
01.2023 - Current
- Currently working on an Oracle DB migration.
- Successfully completed an IT Infra Project named Dynatrace Migration.
- Facilitated daily stand-up meetings, sprint planning, and sprint reviews.
- Removed impediments to ensure smooth team progress.
- Coached team members on Scrum practices and self-management.
- Collaborated with the Product Owner to refine the Product Backlog.
- Led the adoption of Agile principles across the organization.
Deputy Operations Manager
Allianz Services
01.2017 - 01.2023
- Established and maintained effective working relationships with customers through clear and concise communication of project status
- Ensured compliance with organisational strategies and overall strategic goals from value sts
- Conducted regular performance reviews of process steps and established improvement plans
- Improved operational systems, processes, and frameworks, achieving 92% of established objectives
- Managed and lead 3 teams with a span of about 30 team members in an Onsite-Offshore model
Senior Test Engineer
Allianz Services India
01.2014 - 01.2017
- Performed User Acceptance and End-to-End Testing
- Executed Test Execution and Defect Management
- Experienced in Regression Testing, User Acceptance Testing, and Production Testing
- Hands-on knowledge of SDLC and Testing methodologies
Deputy Team Leader
Allianz Services India
01.2008 - 01.2014
- Handled inbound/outbound telephone calls from/to customers, providing an efficient and effective customer experience
- Mentored and signed off new associates after ensuring individual competency in product and process knowledge
- Assisted with Quality Audits and work allocation of email requests for the team
Customer Manager
Accenture
01.2006 - 01.2008
- Motor Insurance sales for RSA - MORETHAN (a leading insurance firm in the UK) via inbound calls
- Claims FNOL and overall claims handling for Motor Insurance product
Education
BA -
Mahatma Gandhi University
Post Graduate Diploma - Computer Applications
Electronics Corporation of India Limited
Skills
- Operations Management
- SCRUM Master
- Client Relationship Management
- Project Management Expertise
- Resource Allocation Optimization
- Diverse Perspectives Appreciation
- Project management methodologies
- Effective Decision Analysis
- Employee Performance Evaluation
- Organizational Change Strategy
Certification
- CSM
- ITIL V4
- COPC
- ACP Trained
- Insurance Underwriting Foundation Level
- Certified trainer for Underwriting Foundation Level programs
Accomplishments
- Won numerous performance awards for meritorious work in all previous and present employers, including Employee of the Year Award in 2018 and 2021.
- My latest project - Dynatrace Migration was selected as Runners Up at the recently concluded PMI kerala Chapter conference under small project category
References
References available upon request.
Timeline
Scrum Master/Project Manager
Allianz Technology
01.2023 - Current
Deputy Operations Manager
Allianz Services
01.2017 - 01.2023
Senior Test Engineer
Allianz Services India
01.2014 - 01.2017
Deputy Team Leader
Allianz Services India
01.2008 - 01.2014
Customer Manager
Accenture
01.2006 - 01.2008
BA -
Mahatma Gandhi University
Post Graduate Diploma - Computer Applications
Electronics Corporation of India Limited
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