LIKE MOHAMMAD KHAN
Area Service Manager
Jaipur
Summary
Results-driven Medical equipment service & Operations leader with 15+ years of experience in installation, maintenance and life cycle management of critical care and surgical devices. Proven track record in team leadership, revenue growth, bracket AMC/CMC bracket and customer relationship management across government and private healthcare institutions.
Expert in handling endoscopy systems, ventilators, anesthesia machines, and OT infrastructure with successful execution of large-scale projects at premier Institute like AIIMS and PGI
Overview
15
15
years of professional experience
Work History
Area Manager(M.P & RAJASTHAN)
KARL STORZ ENDOSCOPY(I) PVT LTD
11.2016 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Planned and managed breakdown ,installation ,Preventive maintenance,CRM visits cost effectively, fruitfully and customer oriented
- Strengthened merchandising and promotional strategies to drive customer engagements and boost sales
- Planned team building exercises to increase employee satisfaction and job satisfaction
- Achieved recognition for contribution to store success by optimizing sales
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Trained and experience on complete KARL STORZ product range
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Conducted regular team meetings to motivate team members, address concerns and questions, plan improvements and evaluate progress towards goals.
Sr. Service Engineer
DRAGER MEDICAL (I) PVT LTD
08.2012 - 11.2016
- Responsible to achieve targets of Repair ,AMC/CMC contracts, Accessories with customer satisfaction
- Trained and experience on all models of Ventilators - Savina,Savina 300, Evita4, Evita XL, Babylog 8000
- Trained and experience on various models of Anesthesia machine - Fabius Plus, Fabius XL, Fabius GS premium
- Trained and experience on all OT lights and pendents of various models of Draeger like Polaris 200, Polaris600,Movita, Agila
- Generated and maintenaned customer relationship
- Engaged in first-level support for customers requiring routine support and troubleshooting
- Educated customers on product and usage and answered technical and security questions
- Scheduled and implemented breakdown, preventive maintenance,Installation and CRM visits.
Service Engineer
EMERGENT MEDI-TECH(I) Pvt Ltd
12.2009 - 03.2012
- Done the assembly, testing and installation of equipments.
- Liaised with customers for sales & support
- Resolved all customers' queries/complaints and evolved quick resolutions with minimum turnaround time.
- Implemented the preventive maintenance schedules as per pre-decided work-flow chart
- Checked online instrument breakdown repairs & control along with maintaining daily record
- Improved the quality customer service & support for increased customer satisfaction ensuring growth in business
- Executed the troubleshooting in the failure unit, finding out the root cause and implementing the corrective action to avoid the same failure in the future
- Maintained data of IB,spare parts,accessories,PM schedule.
- Steered the installation & commissioning of all new instruments/equipment & machine.
Education
B.E - BIO-MEDICAL
ALWAR INSTITUTE OF TECHNOLOGY
ALWAR, RAJASTHANSENIOR SECONDARY -
KENDRIYA VIDHYALAYA
ALWAR, RAJASTHANSkills
Service Operations Management
Team Leadership and Training
Customer relationship management
AMC/CMC Revenue Growth
Project Execution ( Hospitals & Govt Institutes )
Troubleshooting & Technical Support
Strategic Planning & Reporting
AWARDS
- Awarded with best engineer of Year 2013 in Draeger India.
- Awarded with Bright Spark of year 2017 in Karl Storz.
- Awarded with best engineer of year 2018 in Karl Storz.
- Awarded with best engineer of year 2019 in Karl Storz.
HIGHLIGHTS
- Completed training of 21 days of STORZ MEDICAL ESWL SLX F2 FD21 at manufacturing plant at tagerwalin,Switzerland.
- Completed installation and commissioned the project of STORZ MEDICAL ESWL SLX F2 at RNT MEDICAL COLLEGE,Udaipur with necessary govt. approvals.
- Successfully planned and completed the STORZ OR1 projects at AIIMS JODHPUR, AIIMS RISHIKESH, PGI ROHTAK,PGI CHANDIGARH with installation team
TECHNICAL EXPERTISE
- Expertise on Draeger ventilator models - Savina, Savina 300, Evita4, Evita XL, Babylog 8000, Babylog 8000plus.
- Expertise on Draeger Anesthesia models - Fabius Plus, Fabius XL, Fabius GS premium, Primus.
- Expertise on Draeger Patient monitors - Vista 120, Infinity Delta, Infinity delta XL.
- Expertise on Draeger OT lights - Polaris 200, Polaris 500/600.
- Expertise on Draeger baby warmers,Baby incubators, Bilirubinmeters.
- Expertise on Maquet IABP - Datascope 98XT, Datascope CS100
- Expertise on Storz Medical high end ESWL machine.
- Expertise on Johnson & Johnson sterilizers- Sterrad NX. Sterrrad 100S, Sterrad 100NX.
- Expertise on all models of KARL STORZ endoscopy cameras and related equipments like endoflators,light source, motors and related hand instruments.
Education
other,other
Timeline
Area Manager(M.P & RAJASTHAN)
KARL STORZ ENDOSCOPY(I) PVT LTD
11.2016 - Current
Sr. Service Engineer
DRAGER MEDICAL (I) PVT LTD
08.2012 - 11.2016
Service Engineer
EMERGENT MEDI-TECH(I) Pvt Ltd
12.2009 - 03.2012
SENIOR SECONDARY -
KENDRIYA VIDHYALAYA
B.E - BIO-MEDICAL
ALWAR INSTITUTE OF TECHNOLOGY