Rithik yadav Alli
Senior process associate
Hyderabad
Summary
Experienced in a fast-paced, process-driven environment, with honed critical thinking and problem-solving skills. Proven track record of managing workflows, optimizing processes, and analyzing data. Seeking to apply transferable skills to contribute to the success of an organization in a new field.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Senior Process Associate
Examity
07.2022 - 11.2024
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Monitored and reported on process performance to verify compliance with established standards.
- Provided exceptional customer service when interacting with clients during process execution tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales consultant
Global Tree
01.2021 - 02.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Education
B.COM - Computer applications
Pragathi Degree college
07.2021 - 07.2024
Skills
Support resolution skills
Timeline
Senior Process Associate
Examity
07.2022 - 11.2024
B.COM - Computer applications
Pragathi Degree college
07.2021 - 07.2024
Sales consultant
Global Tree
01.2021 - 02.2022
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