Rithik yadav Alli
Senior process associate
Hyderabad
Summary
Experienced in a fast-paced, process-driven environment, with honed critical thinking and problem-solving skills. Proven track record of managing workflows, optimizing processes, and analyzing data. Seeking to apply transferable skills to contribute to the success of an organization in a new field.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Senior Process Associate
Examity
07.2022 - 11.2024
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Monitored and reported on process performance to verify compliance with established standards.
- Provided exceptional customer service when interacting with clients during process execution tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales consultant
Global Tree
01.2021 - 02.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Education
B.COM - Computer applications
Pragathi Degree college
07.2021 - 07.2024
Skills
Support resolution skills
Customer service excellence
Effective team collaboration
Strong verbal communication
Ensuring privacy for client information
Proficient in organizational management
Proficient in team collaboration
Quickly adjusts to new situations
Team-oriented cooperation
Timeline
Senior Process Associate
Examity
07.2022 - 11.2024
B.COM - Computer applications
Pragathi Degree college
07.2021 - 07.2024
Sales consultant
Global Tree
01.2021 - 02.2022