Likhitha Nutalapati

Production Support:

• Delivered end-to-end production support for an internal mobile application handling payroll and tax payments.
• Utilized monitoring tools to identify and resolve system downtime, errors, and performance anomalies, minimizing user impact.
• Resolved critical incidents promptly to ensure high application availability.
• Collaborated with team members to plan and implement production system changes.
• Documented and tracked issues in Jira, working closely with developers for resolution.
• Conducted regression testing prior to major releases, ensuring adherence to system requirements.
• Provided post-implementation support for seamless transitions post-updates.
• Created user guides and FAQs to assist internal users with common issues and application navigation.

Testing:

• Created detailed test cases and test scripts for automation, ensuring efficient reuse.
• Coordinated with business analysts to ensure test cases aligned with user requirements.
• Executed test cases according to the test plan and meticulously documented results.
• Performed unit, smoke, and regression testing to validate functionality and prevent regressions.
• Conducted mobile testing to ensure cross-device and platform accessibility.
• Documented and tracked defects with clear reproduction steps, enabling accurate fixes.
• Participated in daily scrums and test plan reviews with cross-functional teams.

• Supported mission-critical BFSI Tier 1 application (GMRC) handling high-risk financial transactions
• Investigated missing transactions, batch job failures, and API integration issues across multiple environments
• Created and maintained Splunk dashboards for real-time log analysis and alerting
• Worked on incident bridges with global stakeholders, ensuring resolution within SLA
• Addressed GOMEZ alerts and took necessary actions to mitigate URL failures.
• Supported unplanned outages by holding/releasing jobs and coordinating with business teams.
• Analyzed and executed complex queries to design ETL jobs for reporting and visualization.
• Collaborated with cross-functional teams to resolve high-severity incidents within SLA.
• Delivered permanent fixes by addressing root causes in collaboration with business teams and customers.
• Managed Incident, Problem, and Change Management activities to ensure better application availability.
• lead a team of 3, enhancing system efficiency by conducting training sessions.