Likith N
Bengaluru
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
9
9
years of professional experience
Work History
Operation Analyst
DigiSahamati
Bengaluru
09.2023 - Current
- Analyzed and documented operational processes to identify areas of improvement.
- Conducted cost analysis on new projects to evaluate potential return on investment.
- Created reports and dashboards to track progress against goals and objectives.
- Identified opportunities for automation within operational workflows.
- Monitored performance indicators such as KPIs, SLAs., in order to assess effectiveness of operations team.
- Developed, implemented, and monitored process control metrics to ensure compliance with operational standards.
Team Leader
ErrorKart
Bengaluru
12.2022 - 09.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to ensure alignment of goals across teams.
- Implemented changes in response to changing business needs or customer demands.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Senior Executive
Freecharge Payment Pvt Ltd
Bengaluru
06.2020 - 09.2022
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Managed a team of executives responsible for operations, finance, sales, and marketing functions.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Monitored industry trends and changes in customer demand to adjust business strategies accordingly.
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented a new model project plan to ensure timely completion of deliverables.
- Created detailed reports, presentations, and documentation related to the new model project.
Quality Analyst
Udaan
Bengaluru
09.2018 - 04.2020
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Provided thorough documentation on all quality control activities and results.
- Developed testing plans for new products based on customer requirements.
- Monitored production processes for accuracy and conformance to established standards.
- Performed data analysis using statistical methods to assess trends in product defects.
- Conducted regular audits of supplier facilities to evaluate performance against agreed upon standards.
- Maintained quality assurance procedure documentation.
Content Moderator
Quikr India Pvt Ltd
Bengaluru
02.2015 - 04.2017
- Reviewed content for compliance with internal policies and procedures.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Approving incoming ads.
- Developed and implemented a new project.
- Maintained detailed records of all moderation actions taken on a daily basis.
- Responded promptly and effectively to customer queries about moderation decisions.
- Prepared, rewrote and edited copy to improve readability.
Education
Business Management
Indian Virtual University
Bengaluru03-2015
CEBA
Sree Cauvery PU College
05-2011
SSLC
KRLS Patel Rama Reddy School
05-2008
Skills
- Improvement plan knowledge
- Process Planning
- Logistics Management
- Process Documentation
- Operational Efficiency
- Fleet Management
- Excellent communication techniques
References
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Languages
English
First Language
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Operation Analyst
DigiSahamati
09.2023 - Current
Team Leader
ErrorKart
12.2022 - 09.2023
Senior Executive
Freecharge Payment Pvt Ltd
06.2020 - 09.2022
Quality Analyst
Udaan
09.2018 - 04.2020
Content Moderator
Quikr India Pvt Ltd
02.2015 - 04.2017
Business Management
Indian Virtual University
CEBA
Sree Cauvery PU College
SSLC
KRLS Patel Rama Reddy School
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