Likitha Sai Gowri

• Facilitated the implementation of compliance solutions, enhancing client satisfaction and retention rates.
• Collaborated with cross-functional teams to streamline project timelines, ensuring timely delivery of services.
• Managed client onboarding processes, improving user adoption and reducing transition friction.
• Developed training materials to support users, resulting in increased engagement with the software platform.

• Ensure seamless integration of products into client’s existing systems, facilitating a smooth adoption of products.
• Address technical inquiries and troubleshoot issues,ensuring timely and effective resolutions.
• Gather client feedback on product on product performance and user experience, channeling insights to internal teams for product enhancements.

Drive technology adoption by providing insights on usage maturity, best practices, diagnosing barriers.

Act as a trusted advisor, offering insights and recommendations to enhance product utilization and satisfaction.

Validate and qualify complex customer issues, collaborating with senior team members, or other vendors when necessary.

Resolved escalated customer inquiries on bookings, cancellations, refunds, and itinerary changes across Expedia platforms, ensuring customer satisfaction.

Monitored customer interactions for compliance with company policies and service standards, contributing to service quality.

Updated knowledge of Expedia's tools and systems, including GDS platforms like Sabre and Amadeus, to deliver accurate support.