Lillian Absher
Indianapolis
Summary
Results-driven general manager with expertise in financial oversight and customer relationship management. Proven ability to enhance sales performance and streamline operational processes through effective problem-solving and team development. Consistently delivers measurable improvements in organizational efficiency and revenue growth.
Overview
5
5
years of professional experience
Work History
General Manager
Sonic
Indianapolis
03.2021 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw financial budgets and monitored expense management practices.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Tracked monthly sales and generated reports to inform business development strategies.
- Identified improvement areas in business practices and collaborated with departments to implement actionable plans.
- Supervised staff and trained team to improve overall performance.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma -
Decatur Central High School
Indianapolis, IN12-2023
Skills
- Operational strategy
- Financial analysis
- Sales reporting
- Process improvement
- Strategic planning
- Customer relationship management
- Data management
- Team leadership
- Interdepartmental collaboration
- Problem-solving
- Diversity management
Timeline
General Manager
Sonic
03.2021 - Current
High School Diploma -
Decatur Central High School