Hi, I’m
LINA LOBO
Operations management & Chief of Staff | Leading Strategic initiatives | Workforce Optimization
Bengaluru,KA
Summary
Seasoned Operations Leader and Chief of Staff with over 22 years of experience at Ernst & Young Pvt. Ltd. and Accenture Services. Specializes in operations, learning & development, resource management, procurement, P&L, and strategic operations. Proven track record in optimizing processes, managing large-scale initiatives, and fostering cross-functional collaborations. Achievements include representation for CMMI certification for L&D program management and significant cost savings.
Overview
20
years of professional experience
Work History
Ernst & Young Pvt. Ltd
Ops head & Chief of Staff - Associate Director
02.2019 - 06.2025
Job overview
- Spearheaded operations and strategic initiatives for leadership group of a Technology service team which had its presence globally, supporting 2500 employees across GDS countries.
- Led the Operations team for a Service line managing the finance operations, handling asset and events procurement - end to end process, L&D program and budget utilization, MIS reporting, budgeting and forecasting, Infrastructure related tasks like seat utilization, headcount planning and forecasting, orchestrating leadership events, town halls, hackathons, and product launches, driving operational policies, risk and compliance operations, and strategic decision-making.
- Collaborated on central strategic initiatives with Global teams for the service line overseeing executive-level reporting (MIS, utilization analytics) and facilitating strategic decision-making, resulting in significant process improvements and cost savings.
Ernst & Young Pvt. Ltd
Central Operations & Finance Ops Transformation
10.2015 - 02.2019
Job overview
- As part of Central Operations - Worked closely with the Location Leader, executing the strategic initiatives and managed client and leadership meets, enhancing stakeholder engagement and driving the outcomes/actions from the meets with leaders, tracking and reporting them to Leader and working towards bringing them to closure as planned.
- Handled event managements, infrastructure operations, client/ leadership visits improving efficiency and execution quality, by implementing streamlined processes and best practices.
- Managed the strategic initiatives for India, driving operational excellence and alignment with global objectives, by collaborating with cross-functional teams and leadership.
- For a brief period, got an opportunity to step into an additional role of Transforming finance operations of BOT team basis self interest, where I program managed the complete finance operations for BOTs across different service lines of PAN India like invoicing, billing, and AR, improving process efficiency through strategic financial projects and cross-functional collaboration.
Ernst & Young Pvt. Ltd
Resource Management
03.2010 - 10.2015
Job overview
- Focused resource management for the financial services sector. Piloted resourcing for EMEIA FS region, growing team support from 50 to 1500 resources. As part of pilot project, traveled to the UK to understand requirements of various sectors, learnt the scheduling tools and transitioned the process to India scoring 90% effective utilization in Q1. Conducted trainings as the SME and enabled CSAT program for stakeholder feedback. Weekly MIS and data analysis for leadership team, clash resolution and negotiation with stakeholders.
Accenture Services Pvt. Ltd
Resource Management
01.2005 - 01.2010
Job overview
- A global professional services company specializing in IT services and consulting. Optimized supply and demand of resources across 9 major clients, reducing bench cost by 20%. Worked with mobilization and recruitment team, creating and analyzing the capacity planning for new process and new hiring. Handled backfill demand management and redeployment projects for teams across location. Awarded the Champions Trophy for maximizing internal redeployment and minimizing external hiring.
Education
Liverpool Business School
MBA
Institute of Management Technology
Post-Graduation
KJ Somaiya College of Commerce and Science
Bachelor of Commerce
St Mary's Convent
High School Diploma
Skills
Operations management
HONORS & AWARDS
Champions Trophy Recipient, CMMI Certification Achievement
Timeline
Ops head & Chief of Staff - Associate Director
Ernst & Young Pvt. Ltd
02.2019 - 06.2025
Central Operations & Finance Ops Transformation
Ernst & Young Pvt. Ltd
10.2015 - 02.2019
Resource Management
Ernst & Young Pvt. Ltd
03.2010 - 10.2015
Resource Management
Accenture Services Pvt. Ltd
01.2005 - 01.2010
Institute of Management Technology
Post-Graduation
KJ Somaiya College of Commerce and Science
Bachelor of Commerce
St Mary's Convent
High School Diploma
Liverpool Business School
MBA