Lindsay Goldman

Detail-oriented hospitality professional with experience supporting hotel sales and catering operations

• Sales Support
• Event/catering coordination
• Administrative/operational work
• Fielded complex inquiries and resolved customer issues promptly
• Created themed based menu's for groups
• Coordinated logistics for group bookings, meetings, and catered events, ensuring seamless execution from inquiry to post-event follow-up
• Collaborated with all other departments of upcoming events to align event requirements, and guest expectations

• Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
• Trained and mentored new staff on customer service protocols and hotel policies.
• Managed room inventory using property management systems to optimize occupancy rates.
• Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
• Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
• Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.