Linepalli Ganesh

• Assisted in development and implementation of policies, procedures, and regulations for unit operations.
• Handled complaints from customer with immediately took steps for quick resolution and to prevent reoccurrence.
• Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Generated repeat business through exceptional customer service.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Implemented loss prevention strategies, significantly reducing shrinkage.

• Motivated and trained employees to maximize team productivity.
• Optimized workflow, resulting in increased efficiency and improved performance metrics.
• Led associate focus groups and meetings to obtain suggestions, address concerns, or issues and foster positive relations among team members and management.
• Developed comprehensive training programs for new hires, accelerating their onboarding process and integration into the team dynamic.

Handling inbound communication via various means in a professional manner
Resolving customer inquiries and requests and ensuring strong customer satisfaction
Working with various internal teams to accurate order processing and delivery

Escalating customer feedback as required.
• Collected, arranged and input information into database system.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Use to process 10 policies in day.
• Policies use to delivery to client at end of day.
Handled high volumes of incoming work requests professionally while maintaining excellent

• Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed over 250 customer calls per day.
  • Use to learn reports which use to delivery to client.
  • Processed customer adjustments to maintain financial accounts.
  • Met customer call guidelines for service levels, handle time and productivity.
• Managed cross-functional teams in order to achieve project goals within deadlines.