Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
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LINGATHOTI KUSUMA

LINGATHOTI KUSUMA

Hyderabad

Summary

I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Wipro

Senior Employer
07.2024 - 05.2025
  • Developed and implemented interactive web maps.
  • GIS for a local nonprofit, increasing trail usage by 25%.
  • Analyzed spatial data using QGIS to identify areas at risk from flooding, contributing to a 20% reduction in project turnaround time.
  • Created detailed topographic maps using ArcGIS, improving planning efficiency by 30%.
  • Managed GIS projects, integrating environmental data for enhanced analysis, resulting in a 30% reduction in project turnaround time.
  • Supported the GIS team in collecting and processing geographic data for various projects.
  • Created and maintained geospatial databases, enhancing data retrieval efficiency.
  • Developed map layouts and visualizations for client reports, improving stakeholder engagement.

Senior Associate

Big basket Innovative Retail Concepts Pvt.Ltd. Hyd
09.2022 - 09.2023
  • Received and responded to multiple live chats.
  • Gather credentials and verify the required information.
  • Communicated politely and effectively.
  • Actively listened to the customer queries.
  • Taking their request for products or services.
  • Ability to communicate clearly and professionally in a written format.
  • Provided information to the customer and placed appropriate notes in the system.
  • Maintained a less average handling time throughout the working days.
  • I received appreciation for my best performance.

Senior Associate

Wipro
01.2019 - 05.2021
  • I have experience in mapping related content and reviewing, editing, and images to speed limits.
  • Worked on mapping project buildings, mappings, street names, limited access, and control access lane mapping, ispares, golden endpoints, etc.

About the Project:

  • Ground truth is a GIS-based project that deals with GPRS navigation.
  • Navigation includes Street View, points of interest, paved/unpaved paths, highways, or local roads, etc. Making and integration of GPRS navigation includes stages like.
  • The stage consists of its own QC (Quality Control).

Associate

Tata Tele Service
07.2016 - 04.2017
  • Meeting with clients virtually, or during sales visits.
  • Demonstrating and presenting products.
  • Establishing a new business.
  • Maintaining accurate records.
  • Attending trade exhibitions, conferences, and meetings.
  • Reviewing sales performance.
  • Handled returns and exchanges according to company policies.
  • Provided customer service support for inquiries, complaints, and returns.
  • Maintained records related to sales for store management.

Education

Bachelor of Arts - Commerce

Dr BR Ambedkar University
Hyderabad, Telangana
07.2016

Skills

  • Active listening skills
  • Communication skills
  • Computer skills
  • Customer service skills
  • Interpersonal skills
  • Leadership skills
  • Management skills
  • Problem-solving skills

LANGUAGES

Fluent English
Native speaker Telugu
Conversational Hindi

Certification

Qcer for all this process to maintain good quality,
Honor Roll Awarding certificate(2019 to2025) up to present

Timeline

Wipro

Senior Employer
07.2024 - 05.2025

Senior Associate

Big basket Innovative Retail Concepts Pvt.Ltd. Hyd
09.2022 - 09.2023

Senior Associate

Wipro
01.2019 - 05.2021

Associate

Tata Tele Service
07.2016 - 04.2017

Bachelor of Arts - Commerce

Dr BR Ambedkar University
LINGATHOTI KUSUMA