Alina Shahi

Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Increased customer satisfaction by resolving issues.

Handled incoming inbound calls, emails and chat requests

Helped customers complete online banking services and assisted with user access problems such as forgotten passwords

Created plans and communicated deadlines to complete projects on time

Handled [Number] calls per day to address customer inquiries and concerns.

• Managed content distribution to online channels and social media platforms.
• Used content management system to analyze user engagement and website traffic metrics.
• Utilized analytics and site metrics to determine areas of improvement.
• Directed content of website by gathering information and integrating data from other departments.
• Approved, reviewed and edited content flowing to website.

• Gebbs Healthcare Solution
  Resolved billing issues identified by insurance carriers and patients.
  Reviewed claim denials and payer requirements for corrective action and prevention in the future.
  Researched and replied in a timely manner to insurance, patient, and internal customer inquiries.
  Kept accurate records of all activity and conversations for each file