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Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Experienced and results-driven Senior Technical Support Specialist with a proven track record of providing expert solutions. Skilled in utilizing technical and analytical abilities to address complex challenges. Adept at collaborating with cross-functional teams, including engineering, to deliver timely resolutions to emerging issues. Consistently surpassing expectations in performance, customer care, and fostering a team-oriented environment. Possessing a wide range of company-specific certifications and committed to ongoing professional development through Microsoft and Apple training environments. Seeking a challenging position in a dynamic and innovative organization where expertise can make a significant impact.

 Astute Senior Technical Support Specialist with proven ability to analyze, diagnose, and resolve computer user support issues. Experienced in providing comprehensive technical support to users, identifying root cause analysis, and resolving complex technical issues. CompTIA A+, CompTIA Network+, Microsoft Office Specialist, Bloomberg Terminal certified with Java development skills coupled with knowledge of standard operating systems, cloud operations, and networking protocols. 

Collaborative Technical Support Engineer leveraging internal and external relationships to effectively address complex issues and improve ticket responses. Utilizes personal expertise and diverse professional connections to deliver exceptional support quality.

Linto Thomas Thekkan

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Bachelor of Science - Computers

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Senior Technical Support Specialist

Bachelor of Science - Computers

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