Linto Thomas Thekkan
Chalakudy
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
Senior Technical Support Specialist
Thomsons Networks
11.2015 - 06.2020
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Helped customers set up new systems, applications and software.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Provided clear and concise step-by-step technical support to guide clients.
- Used support tickets to track and speed up incidents.
- Used remote access to navigate and link to customer computers.
- Monitored RTP streaming on live calls to improve user experience.
- Documented actions taken using work order system within Splashtop.
Education
Bachelor of Science - Computers
Chhatrapati Shahuji Maharaj University Kanpur
Kanpur, India2015
Intermediate -
NIOS(National Institute of Open Schooling)
Andhra Pradesh2009
GCSEs -
Nalanda Residential School
Visakhapatnam, Andhra Pradesh, India2005
Skills
- System fault management
- Software troubleshooting
- Team viewer
- Systems training
- Remote systems management
- Technical support ticketing management
- Training video development
- Computer upgrades
- Technical troubleshooting
- Computer configurations
- Microsoft OS expertise
- Network design
Languages
Hindi
Upper Intermediate
B2
Malayalam
Upper Intermediate
B2
Tamil
Intermediate
B1
Telugu
Advanced
C1
English
Bilingual or Proficient (C2)
Timeline
Senior Technical Support Specialist
Thomsons Networks
11.2015 - 06.2020
Bachelor of Science - Computers
Chhatrapati Shahuji Maharaj University Kanpur
Intermediate -
NIOS(National Institute of Open Schooling)
GCSEs -
Nalanda Residential School
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