Lipica Liza Fonseca
Sales
Dahisar, Mumbai
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for meeting and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
UK Sales
Tech Mahindra Business Services
2019.09 - 5 2023
- Achieved sales targets consistently.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted accessory sales.
Hostess Cum Sales Representative
Mercedes Benz
2015.05 - 2015.10
- Increased repeat business through attentive service and genuine hospitality, building strong relationships with loyal customers.
- Maintained a welcoming atmosphere with professional demeanor, engaging in friendly interactions with guests.
- Enhanced customer satisfaction by promptly addressing and resolving guest concerns and inquiries.
- Supported sales initiatives through upselling promotional packages or additional services upon check-in, boosting revenues while meeting guest needs.
- Informed customers of promotions to increase sales productivity and volume. Met existing customers to review current services and expand sales opportunities.
Restaurant Hostess & Sales
Carnival Cruise Lines
2009.09 - 2010.02
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Advised customers about special offerings and menu items to help drive sales.
- Provided consultation services for clients seeking rare or hard-to-find bottles as gifts or investments.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Education
High School Diploma -
St Andrews College
Bandra, Mumbai 2001.04 -
Skills
Customer Service
Active Listening
Strong Communication and Interpersonal Skills
Sales and Promotions
Adaptability and Flexibility
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hobbies
Cooking
Timeline
UK Sales
Tech Mahindra Business Services
2019.09 - 5 2023
Hostess Cum Sales Representative
Mercedes Benz
2015.05 - 2015.10
Restaurant Hostess & Sales
Carnival Cruise Lines
2009.09 - 2010.02
High School Diploma -
St Andrews College
2001.04 -
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