LISA BARNETT PINTO
Executive Assistant
Mumbai
Summary
Accomplished executive assistant with over 20 years of experience supporting senior executives in the insurance and finance sectors, demonstrating a strong commitment to enhancing operational efficiency. Exceptional organizational skills, efficient time management, and meticulous attention to detail ensure seamless management of complex calendars and travel arrangements. Proven ability to facilitate effective communication across departments while excelling in office administration and Microsoft Office tools. A driven and resourceful professional adept at thriving in dynamic environments, consistently delivering high-quality support to high-achieving executives.
Overview
29
29
years of professional experience
2
2
Languages
Work History
Executive Assistant to the CBO
SBI General Insurance Ltd
Mumbai
12.2023 - Current
- EXECUTIVE ASSISTANT TO SENIOR LEADERSHIP
- Managed complex CEO calendars and acted as gatekeeper to protect executive time and focus
- Coordinated end-to-end domestic and international travel, meetings, and logistics
- Prepared executive briefings, presentations, agendas, and pre-read materials
- Served as primary liaison with internal and external stakeholders on behalf of leadership
- Handled sensitive business and personnel matters with absolute confidentiality
- Followed up on action items to ensure alignment, accountability, and timely execution
- Anticipated issues and proactively resolved scheduling and operational conflicts
Executive Assistant to the Former CDO
Zuno General Insurance Ltd
Mumbai
01.2020 - 11.2023
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, 50+ phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Front Office Executive
Edelweiss Finance Ltd
Mumbai
10.2017 - 01.2020
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Completed bi-weekly payroll for 50+ employees.
Executive Office Assistant to the MD
First Source
Mumbai
03.2005 - 04.2005
- [formerly known as ICCI OneSource]
- Supported executives in achieving goals by managing schedules, coordinating travel arrangements, and organizing high-level meetings.
- Assisted in the planning and execution of corporate events, resulting in successful networking opportunities for executives.
Executive-HR & Assistant to the MD
US Interactive Pvt. Ltd.
Mumbai
07.2002 - 01.2005
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Executive Assistant to Sr. Vice-President
STG International
Mumbai
07.2000 - 09.2001
- (Software Technology Group)
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Executive Assistant Cum Customer Service Executive
Scanwell Freight Express India (Pvt) Ltd.
Mumbai
11.1998 - 06.2000
- A multinational freight forwarding company
Summer Trainee
APS Ltd.
Mumbai
03.1998 - 10.1998
- (Airline Financial Support Services)
- Attended training courses to build understanding of processes, techniques, and industry.
Sales Support Co-ordinator
IMC Pvt.Ltd.
Mumbai
11.1996 - 11.1997
- (Information & Marketing Communications India Pvt. Ltd)
- Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
Education
Diploma - International Airline & Travel Management
IATA
IndiaBachelor of Arts - Sociology And History
St Andrews College
Mumbai, India 05.2001 -
Skills
- Strong verbal and written communication
- Strong organizational skills
- Client-centric time management
- Strong prioritization abilities
- Consistent on-time delivery
- Effective stress management
- Comprehensive office administration
- Strong interpersonal skills
- Problem-solving analysis
- Meticulous task focus
- Expertise in Microsoft Office tools
- Travel administration support
- Information confidentiality
- Calendar and schedule management
Interests
Participated and won in Literary competitions at College level, Was on the Editorial Board of the College Magazine, Participated and won at the inter-collegiate festival of music (Malhar), Reading, Music and the Creative Arts
Timeline
Executive Assistant to the CBO
SBI General Insurance Ltd
12.2023 - Current
Executive Assistant to the Former CDO
Zuno General Insurance Ltd
01.2020 - 11.2023
Front Office Executive
Edelweiss Finance Ltd
10.2017 - 01.2020
Executive Office Assistant to the MD
First Source
03.2005 - 04.2005
Executive-HR & Assistant to the MD
US Interactive Pvt. Ltd.
07.2002 - 01.2005
Bachelor of Arts - Sociology And History
St Andrews College
05.2001 -
Executive Assistant to Sr. Vice-President
STG International
07.2000 - 09.2001
Executive Assistant Cum Customer Service Executive
Scanwell Freight Express India (Pvt) Ltd.
11.1998 - 06.2000
Summer Trainee
APS Ltd.
03.1998 - 10.1998
Sales Support Co-ordinator
IMC Pvt.Ltd.
11.1996 - 11.1997
Diploma - International Airline & Travel Management
IATA