Lisa Clardy
Kouts
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
18
18
years of professional experience
2004
2004
years of post-secondary education
Work History
Dispatcher
Touchdown Logistics
Elkhart
08.2022 - Current
- Communicated with drivers to coordinate timely deliveries.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff. (I do part of payroll (1 Make sure timecards are complete 2 Put hours and info for the week on a spreadsheet))
- Provided support in training new staff on dispatch protocols and procedures.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Maintaining a weekly list of people that have been terminated/quit and putting the information into the computer
- Updating a driver associate total list of how many drivers are available and what is going on with the drivers that are unavailable
- Rostering drivers for a route for the next following day (determining if they had any infractions from the week before)
CCA
United States Postal Service, USPS
Portage
04.2022 - 08.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- organize the mail before route
- load up the vehicle for the day
- deliver the mail on the route
Delivery Driver Associate
Touchdown Logistics
South Bend
02.2022 - 04.2022
- Delivered packages to customers efficiently and on time.
- Navigated routes using GPS technology for optimal travel.
- Maintained vehicle cleanliness and performed routine inspections.
- Assisted in training new drivers on company protocols.
- Followed safety regulations during transportation of goods.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
Sales Associate
Red carpet smoke shop
Schererville
03.2021 - 02.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Managed inventory levels and organized stock for efficient display and sales.
- Processed transactions accurately using point-of-sale systems and cash handling.
- Maintained store cleanliness and ensured compliance with health regulations.
- Developed and implemented promotional displays to enhance customer engagement.
- Educated customers on product features, benefits, and responsible usage guidelines.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Bakers clerk/Popcorn maker/Sales Associate
Strack & Van tils
Valparaiso
11.2016 - 03.2021
- Processed customer transactions efficiently at a regional grocery store.
- Maintained accurate inventory records for various product categories.
- Assisted customers with product inquiries and provided exceptional service.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Trained new clerks on operational procedures and customer service standards.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed customer orders promptly and accurately.
- Managed special promotions by setting up displays and signage effectively.
- Maintained inventory levels of popcorn supplies and equipment as needed.
- Made orders for inventory.
Cook/Sandwich Maker
Burger King
Hobart
01.2016 - 09.2016
- Prepared and cooked menu items following standardized recipes.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Operated fryers, grills, and ovens to ensure food safety and quality.
- Monitored inventory levels of ingredients and communicated needs to management.
- Provided excellent customer service by addressing special requests promptly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Sales associate/fitting room attendant
Carson Pirie Scott & Co
Merrillville
06.2007 - 11.2015
- Assisted customers with product selection and inquiries.
- Maintained product displays to ensure visual appeal.
- Processed transactions accurately and efficiently at the register.
- Managed inventory levels by conducting stock checks regularly.
- Trained new staff on sales techniques and store policies.
- Resolved customer complaints promptly to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers in fitting rooms with clothing selections and size inquiries.
- Maintained cleanliness and organization of fitting room area throughout the day.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Kept fitting rooms cleaned, organized, and well-maintained.
- Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
- Maintained security measures to check for issues such as switched tags and stolen merchandise.
- Informed customers of any sales or promotions available.
- Promoted loyalty programs and encouraged customers to sign up for them.
- Reported any suspicious behavior observed in the fitting room area immediately to management.
Education
River Forest High School
Hobart, INSkills
- Paperwork processing
- Customer relations
- Customer service
- Vehicle tracking
- Communication skills
- Training new staff
- New teller training
- Conflict mediation
- Payment processing
- Professional telephone demeanor
References
References available upon request.
Timeline
Dispatcher
Touchdown Logistics
08.2022 - Current
CCA
United States Postal Service, USPS
04.2022 - 08.2022
Delivery Driver Associate
Touchdown Logistics
02.2022 - 04.2022
Sales Associate
Red carpet smoke shop
03.2021 - 02.2022
Bakers clerk/Popcorn maker/Sales Associate
Strack & Van tils
11.2016 - 03.2021
Cook/Sandwich Maker
Burger King
01.2016 - 09.2016
Sales associate/fitting room attendant
Carson Pirie Scott & Co
06.2007 - 11.2015
River Forest High School