Lithesh K
Bangalore
Summary
Results-driven MIS Executive with a proven track record at Teleperformance Global Services, adept in data visualization and performance monitoring. Demonstrated leadership in achieving DRR targets and enhancing operational efficiency. Proficient in MS Excel, I excel at resolving issues and driving team success through effective communication and strategic data management.
Overview
8
8
years of professional experience
Work History
MIS Executive
Finbud Financial Services Private Limited
Bangalore
08.2023 - Current
- Overseeing data allocation processes to ensure timely, accurate, and efficient distribution.
- Managing and coordinating the maintenance and growth of the organization’s operational functions.
- Preparing dashboards and reports as required by management to support performance monitoring and decision-making.
- Preparing APR reports and driving the team to achieve DRR targets.
- Coordinating with the data team to create and manage multiple campaigns, ensuring achievement of daily and monthly committed targets.
Team Leader, Sales Operations
Teleperformance Global Services Private Limited
Bangalore
11.2022 - 07.2023
- Managing and guiding the team to achieve performance goals.
- Tracking DRR, FTD, and MTD to ensure team-wise target achievement.
- Coordinating with Citi Bank clients and the internal management team for smooth operations.
- Coordinating with Citi Bank bankers and collecting applications for account opening.
- Handling and resolving Citi Bank client escalations to ensure customer satisfaction.
MIS Executive(WFM Team)Citi Bank Process
Teleperformance Global Services Private Limited
Bangalore
02.2021 - 04.2022
- Working with the Central Team in the Credit Card Department.
- Coordinating with State Managers and Team Leaders across all regions to collect and consolidate data.
- Communicating with Citi Bank clients and preparing reports and datasets as per their specific requirements.
- Maintaining and updating data on a daily and monthly basis to ensure accuracy and timely reporting.
Executive
Teleperformance Global Services Private Limited
Bangalore
05.2018 - 02.2021
- Calling customers who have shown interest in the Mobile Banking Application.
- Checking and confirming the required loan amount.
- Verifying customer eligibility for the loan amount and explaining the applicable rate of interest based on the customer’s company category.
- Reviewing mandatory details such as CIBIL score, current company experience, overall work experience, and location.
- Informing customers about the required documents and scheduling an appointment with the Location Manager for document collection.Checking Customers Eligibility Loan AMount And Explaining the Rate Of Interest Based On the Customer Company Category And checking with Mandatory Details like cibil,current company experence And Overall Experence And Location And informing the documents we required and fixing and Appointment vth Location Manager to collect the Documents
Education
Financial Accounting
Karnataka State Open University
Mysore07-2026
Skills
- Typing proficiency
- Leadership skills
- MS PowerPoint
- MS Excel
- MS Word
- Data visualization
- Performance monitoring
- Issue resolution
Personal Information
Date of Birth: 22/03/1996
Timeline
MIS Executive
Finbud Financial Services Private Limited
08.2023 - Current
Team Leader, Sales Operations
Teleperformance Global Services Private Limited
11.2022 - 07.2023
MIS Executive(WFM Team)Citi Bank Process
Teleperformance Global Services Private Limited
02.2021 - 04.2022
Executive
Teleperformance Global Services Private Limited
05.2018 - 02.2021
Financial Accounting
Karnataka State Open University