LITHIN VARGHESE
Chennai
Summary
Results-driven Supply Chain and Logistics Professional with expertise in global shipping and French-language customer service. Skilled in customer communication, cross-functional coordination, and process improvement. Holds an MBA in Supply Chain Management and possesses advanced French proficiency, with international experience in West Africa.
Overview
4
4
Languages
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Ocean Customer Experience Specialist | Promotion from French Language Senior Expert
Maersk GSC
01.2026 - Current
- Promoted from French Language Senior Expert to Ocean Customer Experience Specialist, reflecting progression into a broader ocean customer experience role.
- Supported French-speaking customers in a global shipping and logistics environment and handled booking, vessel, shipment, documentation and operational queries.
- Coordinate with internal teams to investigate customer issues, clarify operational constraints and drive timely resolution.
- Coordinated with internal teams to resolve customer issues by clarifying operational constraints and ensuring timely solutions.
- Identify recurring customer and operational pain points and contribute ideas for process improvement and improved ease of doing business.
- Contributed to process-improvement initiatives enhancing customer experience and simplifying business interactions.
- Work with digital platforms and internal processes to manage customer requests and shipment-related information.
French Tutor – Online & Offline
MarkWe International
01.2019 - Current
- Preparing learners for DELF A1–B2 examinations and TEF/TCF examinations for Canadian migration.
- Conduct one-to-one and group instruction focused on practical French and effective examination strategies, improving learner confidence and performance.
- Develop tailored lesson plans for French learners, enhancing engagement and proficiency across all levels.
French Language Senior Expert
Maersk GSC
12.2024 - 01.2026
Industrial Social Worker
ProjX Solutions
06.2024 - 12.2024
- Guided and coordinated with stakeholders to foster a positive, productive work environment, promoting employee engagement.
- Addressed workplace concerns for employees, facilitating communication and resolving issues to enhance workplace morale.
- Facilitated client assessments to identify needs and develop support plans.
- Collaborated with community organizations to enhance client services and resources.
- Conducted therapy sessions addressing emotional and psychological challenges.
School Social Worker & French Teacher
Christ Nagar Public School
01.2017 - 01.2024
- Designed individualized lesson plans to address specific academic needs of students, promoting their learning progress.
- Coordinated communication between parents and teachers and provided counseling and guidance.
- Developed French lesson plans that enhanced student proficiency in language acquisition.
Community Social Worker / French–English Translator
Centre Badenya
01.2018 - 01.2023
- Coordinated community welfare, education, and employment initiatives in refugee camp and study center.
- Facilitated educational activities for students within the community.
- Translated between French and English for communication and coordination purposes.
- Enhanced communication between government and refugee camp officials during emergency response in Burkina Faso, 2021.
- Collaborated with local communities to understand their needs and promote support initiatives. in West Africa to facilitate support initiatives.
Education
Master of Social Work -
RNT University
Delhi 08.2018 - 01.2021
Bachelor of Social Work - Distance Education
Annamalai University
Chidambaram 09.2016 - 01.2019
Bachelor of Philosophy -
De Sales University
USAMBA - Supply Chain Management
Asian International University
ManipurSkills
- Shipping & Maritime Operations
- Supply Chain & Logistics
- Booking & Shipment Support
- Documentation & Communication
- International Operations
- Customer Inquiry Handling
- Bilingual Communication
- Cross-cultural communication
- CRM software
- MS Word / Excel / PowerPoint
- Workday and Salesforce
Personal Information
Title: Supply Chain & Logistics Professional | French Language Specialist | Customer Service
LANGUAGES & CERTIFICATIONS
Title: Supply Chain & Logistics Professional | French Language Specialist | Customer Service
ADDITIONAL INFORMATION
Title: Supply Chain & Logistics Professional | French Language Specialist | Customer Service
Languages
English
Proficient
C2
French
Advanced
C1
Malayalam
Proficient
C2
Tamil
Upper Intermediate
B2
Timeline
Ocean Customer Experience Specialist | Promotion from French Language Senior Expert
Maersk GSC
01.2026 - Current
French Language Senior Expert
Maersk GSC
12.2024 - 01.2026
Industrial Social Worker
ProjX Solutions
06.2024 - 12.2024
French Tutor – Online & Offline
MarkWe International
01.2019 - Current
Master of Social Work -
RNT University
08.2018 - 01.2021
Community Social Worker / French–English Translator
Centre Badenya
01.2018 - 01.2023
School Social Worker & French Teacher
Christ Nagar Public School
01.2017 - 01.2024
Bachelor of Social Work - Distance Education
Annamalai University
09.2016 - 01.2019
Bachelor of Philosophy -
De Sales University
MBA - Supply Chain Management
Asian International University