Liya Lizabeth Mathew
Summary
Dynamic People Operations Team Lead with a proven track record at Fresh Prints, enhancing operational efficiency by over 20%. Expert in recruitment and onboarding, successfully closing high-level roles while fostering employee engagement through effective coaching and communication. Adept at budget management and workforce analysis, driving team success and organizational growth.
Overview
6
6
years of professional experience
Work History
People Operations Team Lead
Fresh Prints
12.2024 - Current
- Streamlined people operations department, resulting in enhanced efficiency and productivity.
- Led team of three members, achieving consistent success rate of 95% for OKRs through coaching.
- Automated processes quarterly, resulting in over 20% improvement in operational efficiency.
- Managed budgets to maintain HR-related costs within allocated limits.
- Rolled out over 200 offer letters and successfully onboarded more than 300 employees.
- Proactively sourced candidates, successfully closing 10 high-level executive roles using various methods.
- Conducted offline meet-ups, achieving a participation rate of 85% among employees.
- Oversaw end-to-end recruitment process, including skill definition, documentation, interviews, and orientation.
People Operations Associate Level 3
Fresh Prints
Kottayam
04.2024 - 11.2024
- Facilitated onboarding processes and training sessions, enhancing overall employee experience.
- Developed and implemented employee engagement initiatives, conducting over 300 feedback calls for insights.
- Streamlined recruitment by coordinating candidate communications and interviews effectively.
- Supported performance management and appraisal systems to optimize employee evaluations.
- Collaborated with teams to resolve employee relations issues and concerns promptly.
- Prepared detailed workforce metric reports, tracking headcounts and time off accurately.
- Guided management on labor law compliance and disciplinary actions to mitigate risks.
- Conducted exit interviews with 90% participation rate to analyze reasons for departures.
HR Associate Level 2
Fresh Prints
03.2023 - 04.2024
- Administered employee benefits programs and responded promptly to inquiries.
- Revamped time off policies to enhance employee satisfaction.
- Introduced referral programs and campaigns, increasing success rates significantly.
- Closed over 10 roles through proactive prospecting efforts.
- Served as point of contact for all ad hoc queries.
- Collaborated with employees to identify issues and resolve problems effectively.
HR Associate Level 1
Fresh Prints
03.2022 - 02.2023
- Maintained employee records by updating information in the HR management system.
- Coordinated onboarding sessions for new hires, ensuring smooth integration into the company.
- Assisted with recruitment efforts, such as posting job openings, reviewing resumes and conducting interviews.
- Conducted new hire orientations and onboarding processes to ensure compliance with company policies.
English and Social Science Facilitator
Green Valley International Scool
01.2020 - 01.2021
- Facilitator for English and Social Science to high school students.
- Coordinated activities and conducted many events to improve the culture and co curricular activities.
- Helped in the recruitment of facilitators and training them.
Education
Masters - History
St Xaviers College
01.2020
Bachelors - History
St Stephens College
01.2018
Graduated -
Excelsior English School
01.2015
Skills
- People operations
- People Skills
- Recruitment
- Onboarding process
- Employee Engagement
- Generalist Tasks
- HR Analytics
- Communication Skills
- Workforce analysis
- Budget management
- Team leadership
- Process automation
- People Management
- Coaching and mentoring
Timeline
People Operations Team Lead
Fresh Prints
12.2024 - Current
People Operations Associate Level 3
Fresh Prints
04.2024 - 11.2024
HR Associate Level 2
Fresh Prints
03.2023 - 04.2024
HR Associate Level 1
Fresh Prints
03.2022 - 02.2023
English and Social Science Facilitator
Green Valley International Scool
01.2020 - 01.2021
Masters - History
St Xaviers College
Bachelors - History
St Stephens College
Graduated -
Excelsior English School
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