L K Sri Samrat Velicheti
Ahmedabad
Summary
Leads branch teams to deliver consistent service standards, strengthen customer relationships and support revenue growth. Resolves complex complaints and stakeholder issues with calm judgement, protecting confidence in the business. Develops people, aligns daily activity to targets and maintains high performance across the branch.
Overview
3
3
Languages
19
19
years of professional experience
Work History
Branch Operations and Service Manager
Whirlpool of india Limited
Ahmedabad, India
09.2010 - Current
- Managed daily branch operations, overseeing staff performance to maintain high service standards.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Streamlined resource allocation to maximise productivity and reduce downtime across branch operations.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Cultivated partnerships with key stakeholders, including suppliers and clients, to align operational strategies with business goals.
- Established robust business relationships through consistent communication and high-quality service, enhancing client loyalty.
- Resolved complex customer complaints and queries, providing solutions that enhanced customer satisfaction.
Area Service Manager
Samsung
02.2009 - 09.2010
- Managed a team of service engineers, overseeing daily operations and promoting high standards of customer service.
- Established key performance indicators for service operations, monitoring achievement against targets.
- Monitored service metrics, utilising data to drive decision-making and improvements.
- Reviewed and updated service processes and procedures, ensuring compliance with industry standards and regulations.
- Oversaw inventory management, ensuring availability of necessary parts and equipment.
- Developed contingency plans to maintain service levels during peak times and emergencies.
- Managed customer complaints with empathy and efficiency, restoring confidence in services provided.
- Enhanced service delivery through the adoption of innovative technologies and tools.
- Facilitated effective communication channels between service team and other departments to streamline operations.
SCADA Engineer
CMC Limited
01.2008 - 01.2009
- Performed proof tests such as line testing, circuit commissioning and power tests to guarantee working order.
- Installed and maintained telecommunication and other data systems at customers' premises, consistently acting with professionalism.
- Managed inventory of network components and tools, ensuring timely completion of projects within budget constraints.
- Provided cost estimates to customers for installation of equipment and networks.
- Prioritised daily tasks, coordinating workflows and delegating tasks to meet team goals.
Education
B. Tech - Electronics & Instrumentation
Avanti Institute of Engineering & Technology
Visakhapatnam, AP01-2006
intermediate - M P C
Nalanda College
Visakhapatnam, AP01-2002
10th class - 10th Class
Sarada english medium School
Narsipatnam, AP01-2000
Skills
- Service delivery management
- Branch operations
- Operations management
- Revenue growth
- Continuous improvement
- Customer service excellence
- Crisis resolution
- Critical-thinking
- Adaptive problem solving
- Team development
- Effective communication
- Goal setting and achievement
Languages
English
Proficient
C2
Hindi
Advanced
C1
Telugu
Proficient
C2
Timeline
Branch Operations and Service Manager
Whirlpool of india Limited
09.2010 - Current
Area Service Manager
Samsung
02.2009 - 09.2010
SCADA Engineer
CMC Limited
01.2008 - 01.2009
B. Tech - Electronics & Instrumentation
Avanti Institute of Engineering & Technology
intermediate - M P C
Nalanda College
10th class - 10th Class
Sarada english medium School