Open To Work
Lal MAHAMMAD
New Delhi
Summary
Motivated and detail-oriented customer service specialist seeking to utilize my expertise in communication, technical troubleshooting, and client support to add value to a growing team.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Customer Care Representative
Admiral Solutions
06.2016 - 02.2024
- Audited customer interactions and provided constructive feedback to support service quality improvement.
- Managed high-volume inbound and outbound calls related to vehicle insurance, ensuring timely and effective issue resolution.
- Handled customer inquiries regarding Telematics devices installed in vehicles, offering clear guidance and troubleshooting support.
Customer Care Representative
CHC Health Care
06.2014 - 12.2015
- Managed inbound and outbound calls related to cardiac monitoring devices, ensuring accurate and prompt resolution of customer and clinical inquiries.
- Coordinated effectively with medical practitioners concerning patient data, device dispatch, and home sleep study equipment.
- Communicated with Customer Service Representatives (CSR) and medical offices via email to gather and verify essential information.
- Supported process accuracy by maintaining clear documentation and ensuring smooth coordination across departments.
Education
Bachelor of Arts - English
Netaji Subhas Open University
Bolpur, Birbhum, West Bengal, India01-2024
Higher Secondary Education - Science
West Bengal Council of Higher Secondary Education
Nalhati, Birbhum, West Bengal, India01-2009
Secondary Education -
West Bengal Board of Secondary Education
Rudranagar, Birbhum, West Bengal, India01-2007
Skills
- Service excellence in customer support
- Troubleshooting expertise
- IT support basics
- Resolution of problems
- Strong communication abilities
- Generative AI techniques and prompt design
- Automation with AI technologies
- Comprehensive documentation skills
- Efficient time management strategies
- Teamwork and collaboration skills
- Meticulous attention to detail
Certification
- Generative AI Foundations Certificate Program, UpGrad & Microsoft, 08/01/25, Completed a comprehensive program covering Generative AI fundamentals, prompt engineering, AI-driven content creation, research automation, analytics, and rapid prototyping with modern AI tools.
- Google IT Support Professional Certificate, Google / Coursera, 01/01/22, Gained practical skills in IT support, including troubleshooting, system administration, networking, customer service, and security fundamentals.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridTimeline
Customer Care Representative
Admiral Solutions
06.2016 - 02.2024
Customer Care Representative
CHC Health Care
06.2014 - 12.2015
Bachelor of Arts - English
Netaji Subhas Open University
Higher Secondary Education - Science
West Bengal Council of Higher Secondary Education
Secondary Education -
West Bengal Board of Secondary Education