Loganandh R
Application Support Engineer
Chennai,TN
Summary
To gain experience in a position where I can contribute the best of my skills and knowledge for the advancement of the organization and make myself grow with the organization.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Security Administrator
TCS - Tata Consultancy Services
05.2021 - Current
- Created a site-to-site location or GRE/static IP tunnel with a pre-shared key and VPN credentials to establish a link and transmit data in a private network between two separate geographic locations
- Creating network policies & authorization roles and defending against Unauthorized access, Modification, Destruction, web filters, SSL Inspection
- Provided L1/L2 support (24/7), swiftly resolving the majority of incidents and service requests, ensuring minimal disruption for users
- Created policy rule order in Firewall control in ZScaler
- Deploying policies for URL and Cloud App control depending on criteria and actions
- Developed a knowledge base platform that organized historical incident data, improving future issue resolution speed by 80%
- Detected & mitigated security threats, provides solution of critical incidents related to Zscaler architecture
- Administering the IT Infrastructure - Switches, Firewalls, Routers, Servers
- Achieved best performer of the team for solving many incidents without SLA breach
- Best Mentor & Trainer
- Employee Achievement Awards
- Performance Awards
- Behavior & Value Awards
- Most goals achieved
Education
B.E - Electronics & Communication Engineering
M.Kumarasamy College of Engineering
Karur, Tamil Nadu 05.2017 - 05.2021
Higher Secondary School - undefined
Bharani Park Matric Higher Secondary School
Karur, Tamil Nadu 05.2015 - 05.2017
Secondary School Leaving Certificate - undefined
Venus Matriculation School
Karur, Tamil NaduCertification
Cisco Certified Network Associate CCNA 200-301 Certificate, (Globally Recognized Certification), Cisco, CSCO14129551
Operations Support
- Enterprise Technology Support & Operations Management (ETSOM)
- Information Technology Support Services & User Support (ITSSUS)
Personal Information
- Date of Birth: 10/03/00
- Nationality: Indian
Professional Highlights
- Completed Cisco Certified Network Associate CCNA 200-301 Certificate (Globally Recognized Certificate)
- Involving Major activity in Data Security
- Hands on experience on Z-scaler
- ZPA-ZIA-ZDX worked as administrator and deployed many sites
- Resolved an average of 300+ technical support incidents per quarter with a customer satisfaction rate of 100%
- Hands on experience in ServiceNow, Incident management, Change Creation, implementation & Management process
- Mentored a team of 7 junior engineers, advancing their professional development and effectiveness in user support
Awards
- Achieved best performer of the team for solving many incidents without SLA breach.
- Best Mentor & Trainer
- Employee Achievement Awards
- Performance Awards
- Behavior & Value Awards
- Most goals achieved
Disclaimer
I, Loganandh R hereby declare that the information provided above is true and accurate to the best of my knowledge and brief.
Timeline
Security Administrator
TCS - Tata Consultancy Services
05.2021 - Current
B.E - Electronics & Communication Engineering
M.Kumarasamy College of Engineering
05.2017 - 05.2021
Higher Secondary School - undefined
Bharani Park Matric Higher Secondary School
05.2015 - 05.2017
Secondary School Leaving Certificate - undefined
Venus Matriculation School
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