Open To Work
LOGANATHAN N
Bangalore
Summary
Order management professional with extensive experience in process optimization and vendor-client relationship building. Expertise in addressing customer inquiries and managing complex logistics, leading to enhanced service outcomes and operational efficiencies. Strong analytical skills facilitate effective demand forecasting and inventory management.
Overview
11
11
years of professional experience
Work History
Order Management Specialist
PERSOLKELLY India Pvt. Ltd.
BENGALURU
03.2024 - Current
- Processed orders and entered into SAP S/4 Hana program for tracking, maintaining, monitoring and reporting.
- Reviewed customer orders for accuracy and completeness prior to processing.
- Coordinated with vendors and suppliers to ensure product availability and delivery timelines were met.
- Generated comprehensive reports on order status, inventory levels, and delivery times to support decision-making in order management.
- Monitored changes in demand from customers and responded accordingly by adjusting production schedules or sourcing new materials.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Assisted in forecasting future demand by analyzing historical trends and market research data to optimize inventory levels.
- Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
- Ensured compliance with relevant regulations such as export control laws when dealing with international orders.
Order Management Specialist 3
London Stock Exchange Group
Bangalore
06.2022 - 03.2024
- Implemented the entire order to billing process and provided ongoing order management support for sales and clients.
- Managed and resolved queries on quote/order status, billing, client account information, and compliance issues, ensuring timely responses to customer inquiries.
- Aligned with a designated client base and built relationships with internal and external customers, contributing to improved service results.
- Led ad hoc initiatives with relevant groups to implement customer requests, enhancing overall service delivery.
- Identified trends and recommended enhancements to systems and procedures, contributing to process improvements.
- Managed basic Service Alerts, including the creation, management, and resolution of all issued alerts.
Sales Process Associate 3
Aruba Hpe
Bangalore
03.2018 - 06.2022
- Created quotes accordingly for the support packages requested by the customer which accommodates the contract.
- Validating the quotes and its partners in order to activate the contracts.
- Contract booking by analyzing the documents using SAP.
- Audited closed cases processed by ops team, ensuring quality control and enhancing team performance.
- Worked on Global audit for AMS regions.
- Supported post sales order transactions (e.g., credits, returns, order entry), reported customer issues, and resolved basic issues for complex customer accounts.
- Collaborated with internal sales, audit, operational support, and delivery groups to resolve routine to moderate issues.
Transaction Process Associate
Accenture
Bangalore
07.2016 - 02.2018
- Analyzed, validated, and quoted the customer's install base information, reviewed the order booked, and set up the renewal service contracts in Oracle.
- Quoted install base contracts in accordance with quoting and renewal policies to facilitate customer renewals.
- Reviewed and validated install base records and service contracts to ensure accuracy for customers.
- Checked customer requirements for discounts, provided price details, and added quotes to support sales efforts.
- Do configuration on various Core products of EMC Dell products.
- Pulling the dump through SAP and catalyst for configuration.
- Participated in the quality check process for peers.
Supply Chain
Netcom Data System
Bangalore
12.2014 - 06.2016
- Created new users in ERP-Material Management Software, assigning specific roles for demand, tender, supply order, RIN, accounting, and bill passing.
- Amendments to tender, supply orders, cancellation of demand and supply order.
- Generated reports for management on budgets, bookings, commitments, and expenses of various projects as needed.
- Monitored work of ERP support executives to ensure correction of data entry errors.
- Performing database backup at regular intervals.
- Restore/Recover the System in case of any failure of Server.
- To constitute committees like SPC, TEC, TPC, LPC whenever required.
Education
Master's - Computer Applications
Garden City College
Bangalore, Karnataka01-2014
Skills
- Order process management
- Order tracking
- SAP ERP
- SAP S/4 HANA
- Oracle
- Siebel
- Microsoft Excel
- Data analysis
- Problem solving
- Knowledge Systems
Personal Information
- Date of Birth: 03/21/88
- Gender: Male
- Nationality: India
- Marital Status: Single
Alternative Phone
7026533386
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
₹1200000/yr - ₹2000000/yrTimeline
Order Management Specialist
PERSOLKELLY India Pvt. Ltd.
03.2024 - Current
Order Management Specialist 3
London Stock Exchange Group
06.2022 - 03.2024
Sales Process Associate 3
Aruba Hpe
03.2018 - 06.2022
Transaction Process Associate
Accenture
07.2016 - 02.2018
Supply Chain
Netcom Data System
12.2014 - 06.2016
Master's - Computer Applications
Garden City College