LOGESHWARAN R

International Customer Services - Warranty Governance & Operations - Senior Executive

• Monitor warranty claim compliance and ensure adherence to FUSO global standards.
• Budget Keeper TA/SIF - Planning & Monitoring Fixed & Funding Costs Achieved 20% optimization of Fixed Costs for BP25 ~ 26 through regular monitoring and process optimizations
• Coordinate with Intwernational General Distributors (GD), Regional office and regional stakeholders for warranty operations.
• Support warranty policy implementation and governance controls.
  Evaluate warranty processes for compliance with organizational standards.
• International Goodwill management TA/SIF - Forecast & Monitor International Goodwill - Successfully forecasted BP24 through Optimized cost forecasting methods & Market feedback.
• Monitor audit closure activities and governance KPIs.
  Ensure compliance with corporate policies and risk management requirements.
• Cost Avoidance in Warranty Claims - Artificial Intelligence & Machine Learning Module Falcon system - Based on POC Validations .
• Lead onboarding activities for international distributors across 100+ countries.
• Analyze warranty and operational data to support compliance monitoring and governance decisions.

• Led APQP & PPAP activities for successful automotive product launches.
• Managed supplier quality systems, audits, and compliance with IATF 16949 standards.
• Improved supplier performance by 20%-50% through audits and corrective actions.
• Reduced supplier defect rates by 80% through cross-functional quality initiatives.
• Enhanced incoming quality performance, achieving 78% improvement in first-pass yield.
• Implemented error-proofing and supplier quality improvement programmes.
• Developed supplier scorecards and conducted regular performance reviews.
• Acted as SPOC for Safety, Kaizen, 5S, Digitalisation, Budget, and Equipment Planning.

• Managed incoming quality inspections and supplier quality performance.
• Reduced supplier defects by 65% through data-driven corrective actions.
• Implemented SQC methods to enhance quality control processes.
  Conducted supplier audits, qualification, and compliance assessments.
• Optimised inspection processes to improve efficiency and turnaround time.
• Supported 50+ new product/part launches with zero quality concerns.
• Led training sessions for junior associates, enhancing team skills and performance.
• Managed workload efficiently, working singularly and within wider team to optimise inspection resources.