Logeshwari S.
Chennai
Summary
Dedicated and detail-oriented IT professional with extensive hands-on experience in technical support, server management, and client service. Proven expertise in troubleshooting, system configuration, and comprehensive documentation ensures efficient problem resolution and enhanced user satisfaction. Committed to leveraging skills in providing Level 1 and Level 2 technical assistance, software integration, and application support to drive operational excellence. A proactive approach to technology challenges fosters a collaborative environment that prioritizes effective solutions and continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Executive
IBM India Private Limited
05.2025 - Current
- Provide Level 1 and Level 2 technical assistance, manage installation, configuration, deployment, patching, and virtual servers of Dillymotion consumption
Executive
Matrix Business Services India Private Limited
07.2024 - 04.2025
- Assist with troubleshooting, garling, and client communication
Technical Support Intern
Strategic Systems IT Solutions
01.2024 - 03.2024
- Granted with troubleshooting tasks and client communications
Education
BCA -
Sri Kanyaka Parameswari Arts & Science College for Women
01.2024
Skills
- Experienced with Excel data analysis
- Skilled in Python development
- SQL data analysis
- Windows Server administration
- Skilled in managing tickets using UIRA and ServiceNow
- Backup and recovery solutions
Accomplishments
- Reduced in average server downtime
Certification
RSA (Virtual)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Technical Support Executive
IBM India Private Limited
05.2025 - Current
Executive
Matrix Business Services India Private Limited
07.2024 - 04.2025
Technical Support Intern
Strategic Systems IT Solutions
01.2024 - 03.2024
BCA -
Sri Kanyaka Parameswari Arts & Science College for Women
PROFESSIONAL STRENGTHS
Problem-solving, client communication