Summary
Overview
Work History
Education
Skills
Tools
Certification
Timeline
Receptionist
Logeswari Shanthi

Logeswari Shanthi

Summary

  • Over a decade of experience in banking and IT sectors with expertise in Business Analysis, Branch Operations, and UI Development. Certified Business Analyst and Agile Practitioner leading successful digital transformation projects in core banking, lending, and customer service workflows.
  • Proficient in SDLC processes, Agile & Waterfall Methodologies, and creating essential documents like Business Requirement Document, Functional Requirement Document, Use Case specification Document, Workflows, Implementation guides, Functional Specification Document, and Traceability Matrix.
  • Skilled in Requirement Elicitation, Prioritization, Scope understanding, Gap Analysis, Stakeholder Analysis & Management, Sprint Planning, Sprint Review, Product Backlog Management, and Change Request Management.
  • Experienced in creating User stories, UML diagrams, Wireframes, and Mockups using tools like MS Visio, Lucidchart, Balsamiq.
  • Postgraduate degree in Software Systems from Bharathiar University with First Class with Distinction.

Overview

10
10
years of professional experience
11
11
Certification

Work History

Business Analyst

DBS Bank
05.2020 - Current

Project 1- Branch Connect-Internal Banking System
“Branch Connect is an internal core banking system developed by DBS Bank to streamline branch-level operations across India. The system enhances process efficiency, improves customer service delivery, and ensures data accuracy. Contributed to managing and supporting its core functionalities during implementation and adoption.”

Project 2- LEAPS (Loan Evaluation And Application Processing System)
“LEAPS is an automated rule-based engine implemented at DBS Bank to streamline the evaluation, processing, and disbursement of gold loans. The solution enables real-time eligibility checks, supports mortgage-related workflows, and improves operational efficiency by reducing manual review time by 40%”


  • Elicit & Translate Business requirement to User Stories\BRD\FRD\SRS.
  • Documented the user stories with Acceptance criteria, prototypes, Business value, Precondition, and included any development and testing notes.
  • Managed Sprint Planning, Backlog Grooming, and Daily Stand-Ups in an Agile Scrum environment, ensuring proper execution through JIRA and Confluence.
  • Conducted Gap Analysis\Scope Analysis\Impact Analysis on Business Process using techniques like use case diagrams (UML) \ Data Flow Modelling \ BPMN (process modelling)\Flow charts using Visio and Lucidchart.
  • Conducted AS-IS and TO-BE Analysis and suggest Fit for Business Solutions by designing a Change Strategy.
  • Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions, and Focus Group Discussions.
    Worked with cross functional teams during development and integration testing and to deliver end-to-end solutions.
  • Assisted Scrum Master in managing iterations, determining the team’s velocity for a particular iteration, and picking up user stories accordingly.
    Delivered other requirement documents like Use Case\Process Flow\Change Requests\SRS\ Requirement Traceability Matrix\Mind Maps.
    Involved in creating wireframes and mockups for the system using Balsamiq.
  • Verification\Validation of requirements by conducting various Reviews and workshops with clients.

Customer Service Officer

DBS Bank
05.2016 - 05.2020
  • Served as a front-line banking professional responsible for delivering high-quality service to retail customers.
  • Managed daily branch operations including account servicing, transaction handling, and compliance adherence.
  • Acted as a key member of the Subject Matter Expert (SME) team, providing in-depth knowledge of banking products and processes to support business analysis and project initiatives.

Front-End Developer

Cyberspace Builder (Victor Themes),
01.2008 - 01.2013
  • Developed and customized responsive themes for the Envato marketplace by closely collaborating with business analysts and stakeholders to translate business requirements into effective UI/UX designs.
  • Applied strong UI/UX principles ensuring user-centric designs that met business needs and enhanced user engagement.
  • Gained hands-on experience working within both Agile and Waterfall SDLC frameworks, participating in requirement analysis, sprint planning, and iterative development cycles.
  • Assisted in requirement clarification and validation by engaging with cross-functional teams during the software development lifecycle to ensure alignment with business objectives.
  • Utilized technologies such as HTML5, CSS3, JavaScript, Bootstrap, and jQuery to implement visually appealing, functional, and user-friendly interfaces.

Education

Master of Science - Software Systems

Bharathiar University
Coimbatore
02-2013

Skills

  • Use Case (UML)
  • BRD FRD FSD SRS
  • Epics
  • Requirement Elicitation & Gathering
  • Manual Testing (UAT)
  • User Stories
  • Agile & Waterfall Methodologies
  • Process Modelling
  • Gap Analysis
  • Wireframes & Mockups
  • SDLC life cycle
  • Stakeholder Management
  • Release planning
  • Scrum- Agile
  • Requirement prioritization
  • Sprint Planning / Review
  • Impact Analysis
  • Requirement Analysis
  • Scope management
  • Requirement traceability

Tools

Microsoft Visio | Lucidchart | Balsamiq | JIRA | Confluence | MS Excel |SQL | Adobe illustrator | MS Office | CRM

Certification

  • Certified Agile Business Analyst from IIBA regulatory institute, TrainSmart Academy
  • Data-Driven Decision-Making for Business Professionals, IIBA
  • Career Essentials in Business Analysis , Microsoft
    Data Data Everywhere, Google
  • Introduction ti Identiy and Access Management, LinkediIn Learning
  • Digital Skills: User Experience, Accenture
  • Project Management Essentials Certified, Management & Strategy Institute
  • Six Sigma Yellow Belt Certification, 6sigmastudy
    Lean Six Sigma White Belt Certification, Management & Strategy Institute
  • Excel: PivotTables for beginners and Power Query for beginners, LinkedIn Learning
  • Power BI :Dashboards for beginners, LinkedIn Learning

Timeline

Business Analyst

DBS Bank
05.2020 - Current

Customer Service Officer

DBS Bank
05.2016 - 05.2020

Front-End Developer

Cyberspace Builder (Victor Themes),
01.2008 - 01.2013

Master of Science - Software Systems

Bharathiar University
Logeswari Shanthi