Seasoned professional with over a decade of experience in banking and IT, specializing in Business Analysis, Branch Operations, and UI Development. Certified as a Business Analyst and Agile Practitioner, driving digital transformation within the banking and customer service sectors. Proficient in SDLC, Agile & Waterfall methodologies, and key documentation such as BRD, FRD, Use Cases, FSD, and Traceability Matrix. Skilled in requirement elicitation, prioritization, scope & gap analysis, stakeholder management, sprint planning, backlog & change request management. Experienced in creating user stories, UML diagrams, wireframes, and mockups using tools like MS Visio, Lucidchart, and Balsamiq. Holds a postgraduate degree in Software Systems with First Class Distinction from Bharathiar University.
Hi, I’m
Logeswari Shanthi
Certified Business Analyst | Certified Agile Professional
Summary
Overview
12
years of professional experience
13
Certifications
Work History
DBS Bank
Business Analyst
01.2020 - Current
Job overview
- Elicited and translated business requirements into User Stories, BRDs, FRDs, and SRS, improving delivery clarity and reducing rework by 30%
- Aligned business solutions with enterprise architecture and regulatory frameworks to ensure compliance and scalability.
- Documented user stories with acceptance criteria, business value, prototypes, preconditions, and testing notes, accelerating development cycles by 25%
- Led Sprint Planning, Backlog Grooming, and Daily Stand-ups in Agile Scrum teams using JIRA and Confluence, boosting sprint efficiency by 20%
- Conducted Gap, Scope, and Impact Analysis using UML diagrams, BPMN, data flow models, and flowcharts in Visio and Lucidchart, identifying process improvements that enhanced operational accuracy by 35%
- Performed AS-IS and TO-BE analysis and proposed fit-for-business solutions by designing effective change strategies, increasing stakeholder satisfaction
- Facilitated requirement gathering through interviews, questionnaires, interface analysis, brainstorming, and focus groups, improving stakeholder alignment
- Collaborated with cross-functional teams across development and testing to deliver high-quality, end-to-end business solutions
- Supported Scrum Master in managing iterations, tracking team velocity, and prioritizing backlog items, ensuring timely and successful sprint deliveries
- Delivered key documentation including Use Cases, Process Flows, Change Requests, SRS, RTM, and Mind Maps to support development and QA teams
- Designed wireframes and mockups using Balsamiq to visualize solutions and gather early feedback from stakeholders
- Conducted requirement validation through reviews and workshops, minimizing scope creep and improving delivery accuracy
- Engaged in Communities of Practice (CoPs) to share knowledge and adopt Agile ways of working.
DBS Bank
Retail Banking Analyst
01.2016 - 01.2020
Job overview
- Served as a front-line banking professional responsible for delivering high-quality service to retail customers.
- Managed daily branch operations including account servicing, transaction handling, and compliance adherence.
- Acted as a key member of the Subject Matter Expert (SME) team, providing in-depth knowledge of banking products and processes to support business analysis and project initiatives.
Cyberspace Builder
Front-End Developer
01.2013 - 01.2015
Job overview
- Developed and customized responsive themes for the Envato marketplace by closely collaborating with business analysts and stakeholders to translate business requirements into effective UI/UX designs.
- Applied strong UI/UX principles ensuring user-centric designs that met business needs and enhanced user engagement.
- Gained hands-on experience working within both Agile and Waterfall SDLC frameworks, participating in requirement analysis, sprint planning, and iterative development cycles.
- Assisted in requirement clarification and validation by engaging with cross-functional teams during the software development lifecycle to ensure alignment with business objectives.
- Utilised technologies such as HTML5, CSS3, JavaScript, Bootstrap, and jQuery to implement visually appealing, functional, and user-friendly interfaces.
Education
Bharathiar University
Master of Science (MSc) from Software Systems
University Overview
GPA: 87%
Skills
Use Case (UML)
Certification
Certified Agile Professional, IIBA regulatory institute, TrainSmart Academy
Skills
Skills
Use Case (UML), BRD, FRD, FSD, SRS, Requirement Elicitation & Gathering, Requirement Analysis, Requirement Traceability, Scope Management, Impact Analysis, Agile (Scrum), Waterfall, Epics, User Stories, Sprint Planning & Review, Release Planning, Requirement Prioritization, SDLC, Process Modelling, Gap Analysis, Wireframes & Mockups, Manual Testing (UAT), Stakeholder ManagementTimeline
Business Analyst
DBS Bank
01.2020 - Current
Retail Banking Analyst
DBS Bank
01.2016 - 01.2020
Front-End Developer
Cyberspace Builder
01.2013 - 01.2015
Bharathiar University
Master of Science (MSc) from Software Systems
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