Seasoned professional with over a decade of experience in banking and IT, specializing in Business Analysis, Branch Operations, and UI Development. Certified as a Business Analyst and Agile Practitioner, driving digital transformation within the banking and customer service sectors. Proficient in SDLC, Agile & Waterfall methodologies, and key documentation such as BRD, FRD, Use Cases, FSD, and Traceability Matrix. Skilled in requirement elicitation, prioritization, scope & gap analysis, stakeholder management, sprint planning, backlog & change request management. Experienced in creating user stories, UML diagrams, wireframes, and mockups using tools like MS Visio, Lucidchart, and Balsamiq. Holds a postgraduate degree in Software Systems with First Class Distinction from Bharathiar University.
Hi, I’m
Logeswari Shanthi
Certified Business Analyst | Certified Agile Professional
Summary
Overview
12
years of professional experience
13
Certifications
Work History
DBS Bank
Business Analyst
01.2020 - Current
Job overview
- Elicited and translated business requirements into User Stories, BRDs, FRDs, and SRS, improving delivery clarity and reducing rework by 30%
- Aligned business solutions with enterprise architecture and regulatory frameworks to ensure compliance and scalability.
- Documented user stories with acceptance criteria, business value, prototypes, preconditions, and testing notes, accelerating development cycles by 25%
- Led Sprint Planning, Backlog Grooming, and Daily Stand-ups in Agile Scrum teams using JIRA and Confluence, boosting sprint efficiency by 20%
- Conducted Gap, Scope, and Impact Analysis using UML diagrams, BPMN, data flow models, and flowcharts in Visio and Lucidchart, identifying process improvements that enhanced operational accuracy by 35%
- Performed AS-IS and TO-BE analysis and proposed fit-for-business solutions by designing effective change strategies, increasing stakeholder satisfaction
- Facilitated requirement gathering through interviews, questionnaires, interface analysis, brainstorming, and focus groups, improving stakeholder alignment
- Collaborated with cross-functional teams across development and testing to deliver high-quality, end-to-end business solutions
- Supported Scrum Master in managing iterations, tracking team velocity, and prioritizing backlog items, ensuring timely and successful sprint deliveries
- Delivered key documentation including Use Cases, Process Flows, Change Requests, SRS, RTM, and Mind Maps to support development and QA teams
- Designed wireframes and mockups using Balsamiq to visualize solutions and gather early feedback from stakeholders
- Conducted requirement validation through reviews and workshops, minimizing scope creep and improving delivery accuracy
- Engaged in Communities of Practice (CoPs) to share knowledge and adopt Agile ways of working.
DBS Bank
Retail Banking Analyst
01.2016 - 01.2020
Job overview
- Served as a front-line banking professional responsible for delivering high-quality service to retail customers.
- Managed daily branch operations including account servicing, transaction handling, and compliance adherence.
- Acted as a key member of the Subject Matter Expert (SME) team, providing in-depth knowledge of banking products and processes to support business analysis and project initiatives.
Cyberspace Builder
Front-End Developer
01.2013 - 01.2015
Job overview
- Developed and customized responsive themes for the Envato marketplace by closely collaborating with business analysts and stakeholders to translate business requirements into effective UI/UX designs.
- Applied strong UI/UX principles ensuring user-centric designs that met business needs and enhanced user engagement.
- Gained hands-on experience working within both Agile and Waterfall SDLC frameworks, participating in requirement analysis, sprint planning, and iterative development cycles.
- Assisted in requirement clarification and validation by engaging with cross-functional teams during the software development lifecycle to ensure alignment with business objectives.
- Utilised technologies such as HTML5, CSS3, JavaScript, Bootstrap, and jQuery to implement visually appealing, functional, and user-friendly interfaces.
Education
Bharathiar University
Master of Science (MSc) from Software Systems
University Overview
GPA: 87%
Skills
Use Case (UML)
BRD
FRD
FSD
SRS
Requirement Elicitation & Gathering
Requirement Analysis
Requirement Traceability
Scope Management
Impact Analysis
Agile (Scrum)
Waterfall
Epics
User Stories
Sprint Planning & Review
Release Planning
Requirement Prioritization
SDLC
Process Modelling
Gap Analysis
Wireframes & Mockups
Manual Testing (UAT)
Stakeholder Management
Microsoft Visio
Lucidchart
Balsamiq
JIRA
Confluence
MS Excel
SQL
Adobe Illustrator
MS Office
Certification
Certified Agile Professional, IIBA regulatory institute, TrainSmart Academy
Skills
Skills
Use Case (UML), BRD, FRD, FSD, SRS, Requirement Elicitation & Gathering, Requirement Analysis, Requirement Traceability, Scope Management, Impact Analysis, Agile (Scrum), Waterfall, Epics, User Stories, Sprint Planning & Review, Release Planning, Requirement Prioritization, SDLC, Process Modelling, Gap Analysis, Wireframes & Mockups, Manual Testing (UAT), Stakeholder ManagementTimeline
Business Analyst
DBS Bank
01.2020 - Current
Retail Banking Analyst
DBS Bank
01.2016 - 01.2020
Front-End Developer
Cyberspace Builder
01.2013 - 01.2015
Bharathiar University
Master of Science (MSc) from Software Systems